User Experience-Jobs in United States

Company Description

Speed. Scale. Simplification.

This is our philosophy. This is our momentum. This is your opportunity.

At APCOA, we are not just managing parking spaces – we’re pioneering the future of urban mobility and smart city solutions. With a presence in 12 countries, over 12,000 locations, and more than 50 years of operational leadership, we are Europe’s largest parking and mobility services provider.

And now, we’re entering a bold new chapter.

With the launch of our newly formed Group HQ in West London, we are transforming from a collection of high-performing local business units into a truly enterprise-led, future-fit organisation — one that retains its entrepreneurial spirit while unlocking the power of scale.

As APCOA continues its bold transformation into a future-fit, enterprise-led organisation, the Head of Enterprise HR Operations & Total Rewards will play a critical leadership role in shaping the operational and analytical backbone of our global HR function.

Reporting to the CHRO, you will be responsible for building and leading enterprise-wide HR operations and total rewards strategies, ensuring scalability, simplification, compliance, and data-led decision-making across our 12-country footprint.

You will lead the implementation of a new HRIS platform, define core people KPIs, deploy streamlined processes, and deliver a compelling, compliant, and competitive total rewards strategy, including executive compensation, incentive frameworks, and benefits.

Key Responsibilities:

1. Develop and implement a unified, enterprise-wide HR operating model, aligned with APCOA’s transformation strategy.
2. Lead the end-to-end implementation of a global HRIS, ensuring integration, scalability, and user experience.
3. Establish common KPIs and workforce metrics across business units, aligned with enterprise reporting and governance.
4. Leverage insights and frameworks from the Pluto project (WM/McKinsey) to embed data-led decision-making.
5. Build and lead a centre of excellence in HR analytics, supporting workforce planning, performance, and transformation.

1. Design and deliver a compelling total rewards strategy, including competitive salary structures, incentive plans, and benefits schemes.
2. Oversee the development and governance of executive compensation frameworks, working closely with Group leadership and remuneration committees.
3. Ensure compliance with local and global compensation, tax, and benefits regulations across APCOA’s 12 markets.
4. Benchmark global and local practices to ensure APCOA remains competitive while driving cost efficiency and fairness.
5. Lead cyclical processes such as annual salary reviews, bonus calculations, and benefits renewal planning.

1. Partner closely with Finance, Legal, and Business Unit HR leaders to ensure alignment of compensation, analytics, and operational initiatives.
2. Support key transformation projects and change initiatives related to HR operations, workforce design, and M&A integration.
3. Foster a culture of simplification, efficiency, and customer-centric service delivery across the HR function.

Experience:

1. Minimum 10 years of experience in HR operations and/or total rewards, with at least 3 years in a regional or global role.
2. Proven track record in HRIS implementation and optimisation (e.g., Workday, SuccessFactors, Oracle HCM, or equivalent).
3. Strong background in executive compensation, incentive design, and benefits administration across multiple geographies.
4. Demonstrated success building or leading HR shared services or centres of excellence in data, analytics, or process design.
5. Familiarity with compliance and governance in multi-country reward and payroll environments.
6. Excellent project management, stakeholder engagement, and analytical skills.
7. Experience in enterprise transformation or decentralised business models is highly desirable.
8. Degree in HR, Business, Finance, or a related field; professional certifications in HRIS, Compensation, or Analytics preferred.

What Success Looks Like:

1. A fully integrated and operational global HRIS platform with real-time visibility into workforce data.
2. Standardised, enterprise-wide HR reporting and KPIs embedded into business rhythm.
3. A competitive and compliant global reward strategy in place, aligned with both market benchmarks and internal equity.
4. Enhanced operational efficiency and employee experience through simplified processes and systems.
5. APCOA’s HR function recognised as a data-driven, strategically aligned enabler of sustainable growth.

At APCOA, we see beyond the parking space. We see a world where mobility is intelligent, sustainable, and seamlessly integrated into daily life.

Our new Group HQ is more than a physical space — it’s the heartbeat of a new enterprise, where high-impact leaders shape the future.

If you’re ready to apply your expertise to meaningful challenges and help transform an industry —join APCOA Group HQ. Let’s build what’s next.

APCOA Group HQ is an equal opportunity employer. We welcome and encourage applicants from all backgrounds to apply.