Programme jobs in United States

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Job description

Senior Manager - Senior Business Development Manager

We are looking for an experienced Senior Business Development Manager (Contact Centre as a Service) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes. The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area. They will have an in-depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.

They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.

Responsibilities

1. Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long-term business strategy.
2. Own the development and execution of a demand generation strategy for a key industry market to drive pipeline and sales to agreed KPI's.
3. Be a champion for the D365 CCaaS Product.
4. Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market.
5. Driving collaboration across the CCaaS internal community.
6. Building the eminence of KPMG Microsoft Business Solutions within the marketplace.
7. Responsible for the generation of pipeline and execution of sales for the organisation.
8. Identify and develop opportunities for the organisation to diversify across sub-industry, emerging technology and services propositions to build pipeline.
9. The sales teams support programme delivery in partnership.
10. The development of innovative and profitable commercial constructs.
11. Develop a marketing and communications plan to drive pipeline for the organisation in white space clients.
12. Ensure that client relationships and commercial engagements are managed effectively to ensure successful delivery and long-term relationship development.
13. Meet and exceed customer expectations of business knowledge, skills and behaviour.

Requirements

Qualifications and Skills

1. Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS.
2. Extensive consulting skills.
3. Business Process knowledge.
4. Broad understanding of software delivery.
5. Excellent soft skills and leadership qualities.
6. Ability to work independently and as part of a team.
7. Relevant certifications in Dynamics 365 or related technologies.
8. Strong cross-industry experience (Financial Services, Public Sector and Consumer Markets).

Experience and Background

1. Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders.
2. Experience of large scale CCaaS implementations.
3. Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS.
4. Excellent presentation and demonstration skills.