Practice Manager jobs in Singapore

Disclaimer: Kaboodle Digital is a digital recruitment agency working to find the best talent for brilliant clients in the digital space.

This illustrious and exciting client I have the pleasure to work with is a high-performance agency famed for its world-class company culture. They seek to create an environment where everyone is excited to come to work and contribute to their two-fold mission: to change the future of digital advertising and to build the best company to work for.

The Role

1. You will oversee the overall performance of the influencer division, leading the Client Services Team, to deliver outstanding results for our clients. You will use your extensive experience and independent judgment to ensure the seamless delivery of high-impact influencer campaigns across multiple accounts and industries.
2. You’ll nurture the most senior client relationships, acting as the ultimate point of escalation and strategic advisor for key stakeholders. You’ll have a relentless focus on client satisfaction and long-term success.
3. You’ll deliver the Influencer practice profitability through efficient processes, automation and technology adoption.
4. You will lead the team and effectively resource the Influencer practice, setting work priorities and delivery.
5. You will lead the career development, retention and engagement of the Influencer team, regularly identifying growth opportunities for individuals.
6. You will help deliver the commercial frameworks for our clients ensuring campaigns are delivered to the required profitability margin.
7. You’ll oversee the development of strategic client growth plans for our clients, growing additional client revenue by up/cross-selling solutions, products and services.
8. You’ll partner with the Heads of Practice and Managing Partners across the wider business to develop new business pitches for both existing and new clients.
9. You’ll oversee the development of a portfolio of Client case studies and articles promoting influencer solutions and support with awards submissions.
10. You’ll develop and deliver training, building learning and knowledge certifications across the practice.

Who you are

1. Strong Influencer delivery knowledge and 12+ years of experience.
2. Proven client leadership skills as a trusted strategic advisor to a number of high profile clients.
3. Highly commercial with demonstrable experience in managing a successful, efficient and profitable delivery team.
4. Demonstrable success in optimising Influencer delivery through automation, processes and technology.
5. A natural problem solver who enjoys providing solutions for clients.
6. A confident, dynamic, engaging and authentic communicator.
7. Passionate about leading teams, coaching and growing the careers and knowledge of those around you.
8. Understanding of full end-to-end workings of a full-service media agency and how component parts work to deliver an integrated solution.
9. Experience of building, collating and delivering training and certification/accreditations.

How you Succeed

1. You will live our culture code every day!
2. You will hit contribution margin targets through effective budget management.
3. You’ll hit internal targets/metrics around resource utilisation.
4. You will hit our quality assurance metrics across the practice.
5. Hit our technology adoption target.
6. You’ll hit our internal targets for team engagement, retention and career growth.
7. Client satisfaction targets being met.
8. Award wins for Client solutions.
9. Learning certifications created and met across the practice.
10. Evidence of broad revenue sources for your client via multiple products.

I’ve worked with this award-winning client for the better part of 10 years. They are cutting-edge and innovative. The best part is that they are just simply nice and very much believe in a work/life balance. Please get in touch for full JD and immediate consideration.

Please send CV to jfraser@kaboodledigital.com