Customer Care Manager jobs in United States

• Competitive Compensation and Benefits
• Home Office Stipend
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Are you ready to elevate your career with a dynamic and supportive team? Ryan has an exciting opportunity for a Client Renewals Executive to join our thriving Sales team in Manchester. As a Client Renewals Executive, you should be money-motivated and have what it takes to thrive in a fast-paced, targeted sales department within the Commercial Real Estate industry. You will be engaging with our existing client base to provide a professional and effective service, supporting business clients throughout the contract renewal stage. You will engage in meaningful discussions with our existing SMB clients to deliver great outcomes to help maximise client savings and revenue earned during the lifetime of their contract.

Innovative Environment: Be part of a forward-thinking company that values your input and creativity.

Career Growth: Partner with experienced managers and team leaders to develop a personalized career and personal development plan.

Supportive Team: Work within a shared service environment where collaboration and mutual support are key.

• Client Engagement: Proactively manage a campaign of commercial clients and renewal results within defined accounts. Act as a trusted advisor throughout the entire contract renewal lifecycle.
• Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
• Relationship Building: Build rapport with clients to identify opportunities to renew our current client contracts and cross-sell other Ryan services, where appropriate.
• Opportunity Identification: Seek renewal and referral opportunities for other Ryan services to ensure all client savings avenues are explored.
• Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.

• Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
• Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
• Experience: Ideally you will have previous experience in a telephone-based renewals or retentions role, with experience of cross selling and up selling.
• Relationship Building: Your ability to engage in conversation and earn trust is second to none.
• Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
• Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.

• Tech Savvy: Comfortable with MS Office and quick to learn new tools.