Customer Care Assistant jobs in United States

Edinburgh College is seeking to recruit a suitably qualified Senior Club and Accommodation Host.

The Club is Edinburgh College’s luxury Gym and Spa based at our Milton Road Campus. At present we are looking to add to our fantastic team with a senior role who will be a key holder within the team.

We are looking for a dedicated, enthusiastic and motivated person. As a senior Club host, you will act as the senior team member on duty and take on board the responsibilities this brings. The club operation comprises halls of residence, gym, exercise studio, pool and wet side pool operations at the Milton Road campus.

As a member of our team, you will help to ensure our members and residents achieve their goals by ensuring we operate all our facilities to the highest standards of service, comfort, and safety.

• Key holder responsibilities for club and accommodation areas – opening and securing premises at end of day
• Fire warden for club and accommodation
• Ensuring the team delivers an excellent level of service to all our members and residents
• Completing daily checks of premises – health and safety and maintenance
• Completing checks for pool and wet side environment including pool water clarity and operational maintenance
• Supervision of junior members of club and accommodation team
• Supervision of class instructors
• Ensuring all enquiries are answered and dealt with effectively
• Delivering a healthy and safe environment at all times, including First Aid and Lifeguard cover
• Handling cash and electronic payments
• Touring prospective residents, members, and customers around facilities
• Advising and enforcing rules and procedures
• Carrying out disciplinary process for residents in accommodation
• Preparation of new daily initiatives and projects
• Using fitness knowledge to advise customers
• Promoting and selling products for gym, leisure, accommodation, and events
• Acting in the event of emergencies

Previous experience of delivering a high level of customer service is essential. We are particularly looking for people with experience in fitness and pool operation backgrounds as this will be a primary focus within the senior role.

Please note, this post operates with variable shift patterns – 5 over 7 days, including weekends, early shifts, and evenings. Depending on these patterns, an additional shift allowance of 14% may be applicable for this role. This will be agreed when making an offer for employment.

We operate a guaranteed interview scheme and open this to BME groups, people living with a disability, the care experienced, and Armed forces veterans. If you meet the essential criteria, you will automatically be selected for an interview.

Please see the Job Description and Person Specification for further details.