Contract Administrator / Helpdesk Advisor – Manchester

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We are recruiting for an experienced Contract Administrator / Helpdesk Advisor to a growing team in a fast-paced, customer-focused environment in City Centre Manchester. This is a full-time opportunity. As the Contract Administrator, you will play a vital role in supporting both planned and reactive service delivery, while also handling new business enquiries. This is a permanent role paying £27k pa, working 8-hour shifts Monday to Friday between 7am and 6pm.

Benefits:

• Quarterly bonus scheme (up to £4k annually)
• 30 days holiday including bank holidays
• Medical Health Cash Plan
• Company Sick Pay
• Enhanced Pension Contributions
• Life Assurance Scheme
• Perkbox access including wellbeing packages

The Role:

• Handling inbound calls and online enquiries
• Logging jobs and maintaining accurate data in the CRM
• Preparing job quotes using rate cards and tariffs
• Supporting customers with urgent issues and finding quick solutions
• Coordinating with commercial and operational teams to process orders
• Checking job information thoroughly before invoicing
• Occasional paid weekend support on a rota basis
• Full training provided

About You:

• Detail-focused and confident with data entry
• Experience with CRM systems preferred
• Excellent customer service and communication skills
• Comfortable working in a busy, high-volume environment
• Flexible, proactive, and able to work beyond standard hours when needed
• Confident discussing services with new and existing clients
• Telesales experience is a bonus, but not essential

If you are interested then please click the APPLY button now. PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Karen Chatfield

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