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Customer Relations Advisor - General
JD GROUP
Bury
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will handle inbound calls and assist members with their queries and technical issues regarding their accounts. Your ability to communicate effectively and remain calm under pressure will be key to ensuring a positive experience for all members. The company offers comprehensive training and a supportive environment where you can thrive. With benefits like a free gym membership and discounts, this is an exciting opportunity for those looking to make a difference in a customer-focused role.
Benefits
Qualifications
- Strong communication skills are essential for this role.
- Computer literacy is required to navigate various systems.
Responsibilities
- Handle inbound calls and respond to member queries.
- Provide technical assistance and record member interactions.
- Encourage feedback and maintain a professional outcome.
Skills
Job description
Key Duties/Responsibilities
- Handling inbound telephone calls.
- Respond to written member queries & complaints coming via our website.
- Provide technical assistance to our members who may be having difficulties using the website or with their membership account.
- Communicate information about JD Gym’s facilities & services.
- Accurately record reasons for member contacts.
- Deal with written communication and general administrative duties.
- Actively encourage feedback from our members.
- You’ll be expected to own your work and the members assigned to you, taking responsibility to reach a thorough, friendly, and professional outcome for every enquiry you deal with.
- You’ll be using a variety of computer systems to assist with your work, so being able to navigate around the latest technology and learn quickly is essential.
Full systems and policies training will be provided.
Skills/Experience/Knowledge
- Good written and verbal communication.
- Computer literate.
- Ability to remain calm when dealing with emotional, difficult or distressed people.
- Ability to work on own initiative and as part of a team.
- Understands the need for confidentiality and compliance with legislation.
Benefits
- Free JD Gym's membership.
- JD Discount card at all JD affiliates.
- Annual Leave Scheme.
- Free onsite staff parking.
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