Care Manager jobs in Germany

NXT Recruitment is proud to be supporting our long-standing client recruit for a Client Care Administrator.

The Client Care Administrator plays a vital role in supporting advisers by handling administrative tasks, managing client interactions, and ensuring efficient workflow distribution. This position requires strong organisational skills, excellent communication abilities, and proficiency in IT systems, including the full Microsoft Office suite. The ideal candidate will be detail-oriented, proactive, and committed to delivering high-quality client service.

Responsibilities

1. Contact providers to obtain policy information and relevant client details.
2. Assist in compiling review packs for advisers, ensuring all necessary documents are included.
3. Draft and format reports, maintaining accuracy and professionalism.
4. Organise and distribute workloads effectively among advisers.
5. Handle incoming calls from clients, providing assistance with login details, policy information, and general inquiries.
6. Address and escalate client complaints or requests in a professional and timely manner.
7. Maintain clear and effective communication with clients to ensure a high standard of customer service.
8. Act as a key point of contact between advisers and clients, ensuring smooth communication.
9. Provide advisers with necessary information and documentation to support their client interactions.
10. Assist advisers in prioritising tasks and managing their workload efficiently.
11. Utilise Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) to create documents, reports, and correspondence.
12. Maintain and update client records accurately within internal systems.
13. Ensure data security and confidentiality are upheld at all times.

Skills

1. Strong administrative and organisational skills.
2. Excellent verbal and written communication abilities.
3. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
4. Ability to handle client interactions professionally, including managing complaints and inquiries.
5. Strong problem-solving skills and attention to detail.
6. Ability to work collaboratively within a team while managing independent responsibilities.