Care Coodinator

HealthJobs4U Ltd; Camberley; On-site; GBP 25,000 - 35,000

Job description

About Us

At Around The Clock Care Agency, we are committed to delivering exceptional, person-centred care across domiciliary care, supported living, and live-in services. We work with both private clients and social services, ensuring care delivery meets CQC standards and commissioning body key performance indicators (KPIs).

As we continue to grow, we are looking for a dynamic, proactive, and tech-savvy Care Coordinator to join our team. This role is perfect for someone who is organised, solutions-driven, and passionate about care, with a strong focus on audits, compliance, recruitment, and staff support.

Key Responsibilities:

Scheduling & Coordination

1. Manage rotas efficiently using Access People Planner, ensuring continuity of care and minimising service gaps.
2. Coordinate care workers, ensuring timely and appropriate service user support.
3. Handle last-minute shift cover, including stepping in to deliver care in emergencies.

Audits & Compliance

1. Conduct internal audits to ensure compliance with CQC regulations, commissioning requirements, and company policies.
2. Monitor care plans, visit reports, and staff records to identify areas for improvement.
3. Ensure accurate record-keeping, ensuring all documentation meets GDPR and CQC standards.
4. Prepare audit reports and implement action plans for continuous service improvement.

Client & Stakeholder Communication

1. Liaise with GPs, pharmacies, and healthcare professionals to ensure service users receive the necessary medical support.
2. Work with both private and social services clients, adapting care plans to meet different expectations.
3. Ensure compliance with commissioning body KPIs, proactively addressing any shortfalls.

Recruitment & Staff Support

1. Play an active role in the recruitment process, including screening, interviewing, and onboarding new care staff.
2. Support induction and training, ensuring all new recruits align with our company values and care standards.
3. Monitor staff performance, identifying training needs and supporting career progression.
4. Foster a positive, can-do attitude within the care team, promoting teamwork and collaboration.

Technology & Operational Support

1. Use Access People Planner to manage staff scheduling, ensuring efficient service delivery.
2. Assist with payroll processing, ensuring accurate recording of care hours.
3. Support CQC inspections by maintaining up-to-date compliance records and evidence of best practice.

What We Are Looking For:

1. NVQ Level 3 in Health & Social Care (or equivalent) (Essential)
2. Experience as a Care Coordinator (or similar role) in domiciliary care, supported living, or live-in care
3. Confident using Access People Planner or similar scheduling software
4. Tech-savvy—comfortable using digital systems for audits, record-keeping, and rostering
5. Strong understanding of CQC regulations and commissioning body KPIs
6. Experience in recruitment processes, including interviewing and onboarding staff
7. Excellent communication skills, able to liaise professionally with GPs, pharmacies, social workers, and families
8. A happy-go-lucky, can-do attitude—someone who is a team player and thrives in a supportive environment
9. Ability to problem-solve under pressure, particularly in urgent or emergency situations
10. Full UK driving licence and access to a vehicle (Essential)

Why Join Us?

1. Career Growth: We actively support professional development, with opportunities for further training and career progression.
2. Supportive Team: Work in a positive, people-first environment where your contributions are valued.
3. Varied & Rewarding Role: No two days are the same! Be part of a dynamic, fast-growing company.
4. Impact-Driven Work: Help improve lives by delivering high-quality care with compassion.

If you are highly organised, proactive, and passionate about delivering quality care, we’d love to hear from you!