Social Services jobs in United Kingdom

Job Title: Intake and Alumni Coordinator (1-Year Grant Funded Position)

Location: Saint Louis, MO 63104

Department: Program

Reports To: Executive Director

FLSA Status: Part-time, Exempt

Salary: Starting at $30,000

Position Overview:

Almost Home empowers young moms to become self-sufficient and create a better future for themselves and their children. Almost Home exists to end the cycle of poverty two generations at a time.

The Intake and Alumni Coordinator provides basic assessment, information, referrals, and support to all clients contacting the front desk using a variety of service delivery platforms (telephone, in-person and online). Responsibilities include program intake, registration, records management, client data entry, medical screenings, health insurance coordination, document translation, and administrative support. As the first point of contact for all Almost Home, the Intake Coordinator plays a key role in welcoming and onboarding clients to Almost Home services. To ensure preventative and ongoing health needs are met for current residents, apartment residents and alumni. To provide on-going support services to alumni to ensure the successful achievement of program outcomes.

Core Functions

• Conduct and document 2 recruitment outreach activities every month.
• Responsible for establishing trusting relationships with members while providing general support and encouragement.
• Provide ongoing follow-up, basic motivational interviewing and goal setting with members/families.
• Follow-up with members via phone calls or onsite at Almost Home.
• Help members set personal health related goals and attend appointments.
• Provide referrals for services to community agencies as appropriate.
• Help members connect with transportation resources and provide appointment reminders in special circumstances. Transporting members based on Almost Home van policy.
• Exhibit excellent working relations with members, visitors and staff.
• Effectively communicating Almost Home’s mission.
• Work closely and collaborate with onsite doula, onsite NP and healthcare providers to help ensure that members have comprehensive and coordinated care plans.
• Knowledgeable about community resources appropriate to needs of members/families.
• Responsible for providing consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
• Act as a patient advocate and liaison between the patient/family and community service agencies.
• Record patient care management information in the appropriate database and other software no later than 24 hours after patient contact.
• Attend regular staff meetings, trainings and other meetings, as requested.
• Manage assigned caseload of members.
• Maintain HIPAA compliance at all times.
• Follow up on all inquiries made online and over the phone within 24 hours of contact.
• Host 2 events a year for community referral partners.
• Complete all medical admissions paperwork for new clients and give to appropriate staff within 24 hours of client move-in.
• Maintain an audit medication inventory and members medication files.
• Print, review and analyze outcome and output reports weekly and present findings at case coordination meetings.
• Complete all client case notes and enter in Salesforce within 24-48 hours.
• Monitor social media updates for alumni and existing referral partners bi-weekly.
• Contact Almost Home apartment residents to schedule required volunteer hours.
• Assess and respond to clients in crisis/presenting with visible trauma on the phone or in person and provide immediate support and intervention, notifying others in the settlement team when a more in-depth service intervention is required.
• Provide referral information to clients that don’t meet the requirements of Almost Home transitional living program.
• Maintain client confidentiality as well as safety and ethical standards.
• Using Motivational Interviewing, solution-focused, and trauma-informed approaches in client interactions.
• Participate in and complete all required in-service training requirements.
• Perform other duties as assigned.

Core Competencies

Service Oriented, Professionalism, Teamwork/Collaboration, Organized, Ethics, Promoting Wellness, Flexible, Initiative, Resourceful.

Qualifications:

• Community Health Worker, degree in social work, human services or other related field or equivalent years of experience.
• Guide clients through the Medicaid application process, ensuring all necessary documentation is completed accurately and submitted on time.
• Proficient in use of technology including email, Microsoft Office Suite and EMR.
• Excellent written, verbal, and interpersonal communication skills.
• High level of organization, initiative, attention to detail and follow-through.
• Ability to exhibit emotional control, patience, and persistence in stressful situations.
• Cultural competency and ability to establish positive rapport with clients and staff.
• Able to manage confidential information with discretion and tact in accordance with laws.
• Valid driver’s license and proof of insurance; must obtain Class E license within 30 days of employment.
• Must pass first aid and CPR course and receive certification in administering medicines within 30 days of hire.
• Minimum of one year work experience in a residential setting, preferred.
• At least one year of experience working with women and children, preferred.
• Experience working with hard to reach and at-risk individuals and families, preferred.

Physical Requirements:

Walking, standing, bending, stooping, kneeling, and lifting up to 40 pounds.

Work Conditions & Environment:

This is a one-year grant-funded position with an expected duration of 12 months, starting from March 1, 2025.

• The position is contingent upon the continuation of funding and may be extended or adjusted based on available grants or future funding opportunities.
• Ability to be flexible in work hours and willing to work evenings, weekends, and holidays when necessary.
• Inside environmental conditions, such as in typical office or administrative work.
• Ability to work in a high-intensity environment with measurable accountability.
• Comfortable working in a dynamic environment and adaptable to change.

Application Information:

To apply, please send resumes to ahoperations@almosthomestl.org.