Customer Care Representative

sonova; Calgary; On-site; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Representative to join their dynamic team in Calgary. In this role, you will be the first point of contact for clients, providing exceptional service and support in a fast-paced retail clinic environment. Your responsibilities will include scheduling appointments, managing client accounts, and assisting with minor device repairs. This innovative firm offers a competitive starting wage, comprehensive health benefits, and opportunities for professional growth. If you are passionate about helping others and thrive in a collaborative environment, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Extended Health Benefits Package

3 Weeks Vacation

6 Days Personal Time

Quarterly Bonus

Education Sponsorship

Additional Days Off for Birthday

Qualifications

• Strong communication and customer service skills are essential for this role.
• Experience with accounts receivable is a plus but not mandatory.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and manage client accounts effectively.
• Assist with minor in-clinic device repairs and insurance billing.

Skills

Customer Service Skills

Communication Skills

Accounts Receivable Management

Problem-Solving Skills

Education

High School Diploma

Relevant Experience in Customer Service

Job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Calgary, AB

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

1. Providing exceptional customer service in person, over the phone, and by email
2. Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
3. Managing and maintaining client accounts while building relationships
4. Working with insurance companies to ensure successful third-party billing operations
5. Assisting with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

1. 20 dollars/hour starting wage based on full-time employment
2. Extended Health Benefits Package from day one
3. 3 weeks vacations to start, increasing with tenure
4. 6 days of personal time in your first year
5. Additional days off, including your Birthday!
6. Monday – Friday (business hours)
7. Eligible for Quarterly Bonus
8. Growth and development opportunities including education sponsorship

We'd love to hear from you if:

1. You possess strong communication and customer service skills
2. You have experience or would enjoy working on and reconciling accounts receivable
3. You are aligned with our value of helping others
4. You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products, but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova – Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry.