Job Title : Retail Associate – Yarn over Textiles and Yarns Trading
Reports To : Store Manager
Job Type : Full-time
Job Summary :
The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.
Key Responsibilities :
o Greet customers warmly and provide a friendly and positive shopping experience.
o Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.
o Offer personalized recommendations based on customer needs and project ideas.
o Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.
o Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).
o Accurately process sales transactions using the Point-of-Sale (POS) system.
o Handle cash, credit card, and gift card payments with precision.
o Explain store policies, promotions, and loyalty programs to customers.
o Encourage add-on sales and promote featured products or classes.
o Replenish shelves and displays, ensuring products are well-stocked,
neatly arranged, and visually appealing.
o Assist with receiving and unpacking new merchandise, checking for
accuracy and damage.
o Organize and maintain the backroom and storage areas.
o Ensure the sales floor, restrooms, and common areas are clean, tidy, and
inviting.
o Assist with creating engaging product displays under the direction of the
Store Manager.
o Provide information to customers about upcoming knitting, crochet, and
other craft classes and workshops.
o Assist with class registrations and help direct customers to the class
area.
o Help prepare the classroom space before and after sessions, ensuring
materials and tools are ready.
o Adhere to all store policies and procedures, including opening and closing
routines.
o Maintain product knowledge by staying informed about new arrivals,
trends, and crafting techniques.
o Collaborate effectively with the Store Manager and other team members.
o Assist with inventory counts as needed.
Full Requirements :
Education & Experience :
Skills & Knowledge :
crochet, and other common crafts (e.g., embroidery, macrame).
purl, single crochet, double crochet) and understand basic pattern terminology.
Intermediate skills are a significant advantage.
interact effectively with customers and colleagues.
within a team.
products.
transactions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.