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Position: Application Technical Support
Department: IT
Reports to: IT Manager
Responsible for: All Alforsan Entities

Role Overview:
Report directly to the IT Manager, Application Technical Support, responsible for customizing and supporting the company’s business applications and web applications for all Al Forsan entities.

Conditions of Work:
Duties are carried out throughout all Alforsan Holding and its subsidiaries.

Duties & Responsibilities:

• Providing L2 support services software for an organization’s employees
• Technical Support for ERP-Dynamics 365 FO, CRM, POS systems
• Expertise in report development in ERP D365 system, BI report development, Power Platform, data export, and import
• Proficient in mobile apps and web applications
• Required to co-ordinate with vendors, support, implement, and train internal users
• Providing first-level support to users and managing ERP applications up and running
• Maintaining existing software and hardware and upgrading
• Follow company policies and procedures, demonstrate efficient teamwork, and contribute to the success of the Al Forsan International Sports Resort
• To maintain the highest standard of conduct, professionalism, uniform, appearance, and hygiene
• To perform other duties that management may from time to time reasonably require.

Desired Candidate Profile

Minimum Qualifications & Experience:

• Bachelor’s degree in Engineering (Information Technology, Electronics & Communication Engineering, Bachelor of Technology), BSC, or an equivalent degree
• Minimum 5 years of experience as an Application Developer and Technical Support
• Proficient in Microsoft Windows software, including server, office, exchange, and database maintenance and system security
• Experience in documenting processes and monitoring performance metrics
• Ability to determine IT needs and train end-users
• Ability to keep up with technical innovation and trends in IT support
• Highly organized and detail-oriented
• Strong interpersonal and communication skills.

Employment Type: Full Time

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• ERP
• CRM (IT Software)

Keywords:

• Application Helpdesk Technician
• API Integration
• Problem Resolution
• Technical Support Analyst
• Technical Application Consultant