CRM & Billing Technical Lead - Microsoft Dynamics

Job Summary

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

1. Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
2. Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
3. Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
4. Manage customizations, configurations, workflows, and plugins within Dynamics 365.
5. Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
6. Ensure high availability, scalability, and security of CRM & Billing systems.
7. Troubleshoot performance issues and oversee system upgrades and patches.
8. Work with DevOps teams for CI / CD pipeline automation and deployment management.
9. Ensure compliance with regulatory, security, and data protection standards.

Qualifications & Skills

1. Bachelor's or Master's in Computer Science, Information Technology, or related field.
2. 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
3. Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.
4. Knowledge of billing models, invoicing processes, and subscription management.
5. Experience with RESTful APIs, SOAP, and integration patterns.
6. Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
7. Strong problem-solving and leadership skills.