Marketing-Jobs in United States

Position Overview

As the Head of Retail F&B Operations, you will drive operational excellence across our chain of F&B outlets. With a focus on strategic leadership, you will ensure consistency in quality, efficiency, and profitability across multiple locations. This role is ideal for an experienced leader with 7–10 years in F&B or retail operations, and a proven track record in managing chain outlets.

Key Responsibilities

Operational Leadership:

• Oversee day-to-day operations across all F&B outlets, ensuring adherence to brand standards and operational best practices.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.

Financial & Budget Management:

• Prepare, manage, and monitor budgets; analyse financial performance to drive cost control and profitability.
• Forecast and manage operational expenses, including labour and supply costs.

Manpower & Scheduling:

• Design and implement effective manpower scheduling to optimize staffing levels and maintain service excellence.
• Mentor and lead outlet managers and operational teams to achieve business objectives.

Quality & Compliance:

• Ensure all outlets comply with health, safety, and hygiene regulations.
• Implement continuous improvement initiatives to enhance service quality and operational processes.

Strategic Collaboration:

• Work closely with cross-functional teams (Marketing, HR, Finance, and Supply Chain, Technology Dept) to align operations with overall business strategy.
• Analyse market trends and customer feedback to refine service offerings and drive innovation.

Chain Management:

• Oversee the rollout of new outlets and the consistent performance of existing locations.
• Manage vendor relationships and negotiate contracts to support operational needs.

Digital Transformation & Technology Adoption:

• Working with the Technology Department in integration of innovative digital solutions into operational processes to optimize efficiency and enhance customer engagement.
• Drive initiatives that support data-driven decision-making and operational innovation.

Job Requirements

Experience:

• 7–10 years of proven experience in F&B or retail operations, with a strong emphasis on managing chain outlets.

Education:

• Bachelor’s degree in Hospitality, Business, or a related field (or equivalent experience).

Core Competencies:

• Demonstrated experience in budgeting, cost control, and manpower scheduling.
• Strong leadership and team-building skills with the ability to motivate diverse teams.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in relevant operational systems and software (e.g., POS, scheduling tools).

Additional Attributes:

• A customer-centric mindset with a commitment to service excellence.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.