Jobs at Four Seasons Hotels Ltd in Singapore

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific.

Exciting Opportunity: Director of Sales

This role presents a dynamic and rewarding opportunity for an experienced Sales leader to drive success in a luxury hotel. We invite you to apply if you have the vision and expertise to elevate our offerings.

About the Role:

Director of Sales

Reporting to the Associate Director of Marketing, the Director of Sales will lead a passionate sales team to achieve and exceed revenue targets across all market segments. Your expertise will help position Four Seasons Hotel Singapore as a leader in luxury hospitality while fostering strong relationships with key clients, partners, and stakeholders. This role demands strategic vision, innovative thinking, and exceptional leadership.

Key Responsibilities:

Strategic Leadership

1. Develop and implement comprehensive sales strategies to meet revenue and market share targets for corporate, group, MICE, and other key segments.
2. Collaborate with the revenue team to establish competitive pricing strategies that maximize profitability and market positioning.
3. Conduct in-depth market analysis to anticipate trends, identify opportunities, and stay ahead of competitors.

Driving Revenue Growth

1. Oversee and guide the sales team to achieve individual and collective targets, with a focus on high-impact initiatives.
2. Identify and secure new business opportunities by exploring emerging markets and fostering long-term client relationships.
3. Champion innovative sales approaches to optimize revenue generation across all hotel revenue streams.

Team Development

1. Recruit, mentor, and develop a high-performing sales team, fostering a culture of collaboration, creativity, and accountability.
2. Provide ongoing coaching and performance evaluations to drive professional growth and enhance team effectiveness.

Relationship Management

1. Build and maintain strong relationships with key clients, regional and global sales offices, and travel agents to drive repeat business and referrals.
2. Act as a brand ambassador, enhancing the hotel's reputation and visibility in the local and global markets.

Operational Excellence

1. Ensure seamless coordination with all departments, including Rooms and Food & Beverage Divisions, to deliver a cohesive guest experience.
2. Lead sales meetings and oversee communication processes to ensure alignment with the hotel's objectives.
3. Prepare and manage the sales budget, aligning with the hotel's overall financial goals.

What You Bring:

1. Bachelor's degree in Marketing, Business Administration, Hospitality, or a related field.
2. Minimum 7-10 years of experience in hotel sales, including at least 3 years in a leadership role.
3. Proven track record of achieving sales targets and driving revenue growth in the luxury hospitality sector.
4. Strategic thinker with strong analytical skills and the ability to interpret market trends.
5. Knowledge of digital marketing, distribution channels, and revenue management principles.
6. Exceptional communication, negotiation, and interpersonal skills.
7. Strong organizational and time-management capabilities.
8. Ability to motivate and lead a team with a focus on excellence and collaboration.

What We Offer:

1. A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence.
2. Career growth opportunities.
3. A strong, unique culture.
4. Best-in-industry training.
5. Complimentary stays at Four Seasons properties (subject to availability), with discounted meals.
6. Paid holidays/vacation.
7. Dental, medical, and life insurance.
8. Employee service awards/Birthday Gift.
9. Annual employee party/social and sporting events.
10. Complimentary meals in a dedicated employee restaurant.
11. Due to work visa restrictions, we regret to inform that this position is open to Singaporeans only.

Schedule & Hours: This position requires one to work from Mondays to Fridays, 8.30 am to 6.00 pm with flexibility in scheduling (i.e. the ability to work on weekends and festive holidays subjecting to work exigencies).