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Job Description - Analyst, ICS Control Management (24023226)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

The objective of the ICS Control Management is to provide specialized and strategic operational risk (OR) advisory specific to product and service areas. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Analyst, International Card Service (ICS) Control Management will:

• Assist in specific areas of execution plans for operational risk management within the business unit (ICS), including BU specific guidelines, project plans, etc.
• Support the ICS Control Management Manager guiding the business with PRSA and refresh requirements, audit activities, and the end-to-end risk assessment process as per AEMP54 for new products, platforms, and capabilities
• Track certain issues with KRI limits and risk appetite for ICS to ensure operational risks are managed within agreed thresholds
• Execute targeted projects directed at resolution of control gaps, mitigation of risk and remediation
• Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU
• Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication
• Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU
• Follow processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
• Support sharing insights, better practices, themes, etc. across the Legal Entity
• Support the Italy market legal entity Governance & Operational Risk WG (1st line of defense body) coordinating the info flows, taking minutes, doing follow ups, reviewing the deck and ensuring risks and issues are properly addressed

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Fluent in English and Italian both written and spoken
• Advanced proficiency with Microsoft Office software including experiencing building and using large-scale reports and databases.

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
• Provide support of implementing the operational risk governance frameworks
• Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards
• Assisting the operational risk exam management processes

Minimum Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Risk

Italy-Roma-Roma

Full-time

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing RecruitmentOperationsServicing@aexp.com. Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.