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JobID: 39891 | Location: Lodz, Poland, hybrid work

“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:
• We are shaping the future with our customers.
• We are accelerating innovation.
• We are leading the transition towards sustainability.
• We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

We're looking for a Process Specialist to join our Order Management team. Whether you're starting your career or bring years of experience, we welcome candidates of all experience levels who are dedicated to enhancing customer satisfaction and streamlining order processing operations. We believe in putting our customers first and are seeking individuals who share our commitment to providing outstanding service through effective communication, problem-solving, and a proactive approach to meeting customer needs.

What will you be doing?

• Drive end-to-end process improvement initiatives and daily operational activities.
• Maintain effective communication with internal and external customers.
• Support and initiate process improvement projects.
• Ensure compliance with regulations and organizational guidelines.
• Provide backup support for team members and facilitate knowledge transfer.
• Execute work shadowing sessions and training activities.
• Build and maintain strong customer relationships.
• Foster a problem-solving culture and drive continuous improvement.

What are we looking for?

• University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade.
• 1 year of experience in Customer Service Desk.
• SAP module knowledge and proficiency in Microsoft Office (especially Excel).
• Customer-centric mindset and ability to translate customer needs into solutions.
• Problem-solving abilities with a proactive approach to process improvement.
• Experience in a Shared Service Center environment is desirable.

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Language courses.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact
Anna Tosik
Talent Acquisition Partner EMEA
Telephone: +48 42 298 27 46 | mobile: +48 604 262 958 | E-mail: anna.tosik@clariant.com

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