Service Adviser jobs in United Arab Emirates

THE COMPANY
Leidos Security & Detection Systems is a leading global provider of high value complex automation and control solutions to airports and to the wider aviation sector.

Our success is built on our highly valued people who are passionate about customer satisfaction, who foster a winning ‘can do – get it done’ culture and who support our core values of Integrity, Excellence, Accountability and Respect.
We focus on continuous improvement and excellent execution in everything we do with innovative leadership embracing the highest level of ethics and integrity.
We would love to hear from talented candidates, who are passionate about working for a dynamic international business, share our passion, and value our culture.

What you will be doing

We are looking for a qualified Site Service Shift Engineer to join our team within our highly successful UK team based at Manchester airport.
Reporting to the Field Services Area Manager, you will be supporting on-site installation, troubleshooting, and ongoing maintenance of airport security systems at our highly valued client site.

KEY RESPONSIBILITIES:
Under limited supervision and usually acting independently, performs a wide variety of technical support activities by installing, troubleshooting, maintaining, and servicing x-ray and CT-based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower-level technicians. Helps develop and maintain relationships and favorable contacts with current and potential clients, and major UK international & regional airports, etc. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.

Essential Duties and Responsibilities:

1. Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment.
2. Coordinates and provides support to the customer by installing, calibrating, maintaining, testing, troubleshooting, and repairing X-Ray and CT-based security systems of a highly complex nature.
3. Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provides on-site technical and operator training.
4. Works with customers via phone or in person to identify operations/technical problems. Responds to customer complaints and questions until resolved.
5. Troubleshoots and diagnoses system/equipment interface problems during installations.
6. Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.
7. Is proficient at Salesforce or similar CRM software and completes admin to required deadlines.

Education and/or Experience:

1. Graduate of technical school or military training in electronics engineering technology would be highly desirable.
2. Solid experience of working successfully within a site or field service environment within a directly applicable industry.
3. Strong technical knowledge of x-ray, CT technologies, and company’s products and equipment.

Other Skills and Abilities:

1. Excellent customer interface, presentation, and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required, Linux a plus. Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently. May be required from time to time to lift heavy weights.
2. Previous experience in all or some of the following areas:
1. Security and Detection Systems
2. Aviation
3. Operating in a global environment

The successful candidate will demonstrate a desire to produce a high standard of work at all times and become a member of a small but successful team.

Please note: To be considered for this role, you must be a UK or EU national, eligible to live and work in the United Kingdom. Relocation is not available for this role.

Leidos Security & Detection Systems is committed to Equal Opportunity and Diversity.