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The successful candidate will be required to provide comprehensive secretarial support to the Cardiothoracic Surgical Team and its Consultants which sit within Cardiothoracic Services at the Northern General Hospital.

You will need to have the ability to work entirely independently whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP’s, patients and patient relatives, dealing effectively and efficiently with their enquiries.

To be successful in your application you will need to be able to work on your own initiative with a good standard of education, experience of an office-based role, good sound secretarial, typing and IT skills with excellent verbal and written communication skills along with a clear understanding of patient confidentiality and the 18-week RTT pathway.

• To undertake a comprehensive medical secretarial service to the consultant and his/her team including time management.
• To maintain quality and up to date patient case notes which include entering clinic comments and acting upon the instructions therein.
• To be responsible for the delivery (typing) of accurate clinical letters and discharge summaries.
• To act as an initial point of contact for GP’s, other consultant’s medical staff, health care professions, patients etc.
• Monitor results and chase outstanding results when necessary to ensure patient pathways are managed accurately and in a timely manner.
• Ensure RTT pathways are correctly completed on Lorenzo in real time.
• Monitoring the waiting list at regular intervals to ensure patients are treated in line with national waiting time targets.
• To receive and deal with a range of telephone enquiries from all disciplines effectively.
• Participate in covering MDT meetings as and when required.
• To take accurate messages related to consultant/secretary i.e. patient enquiries.
• Participate in mandatory training and IPR’s in order to meet the requirements of the Knowledge and Skills Framework.
• Actively contribute to the smooth running and development of the department by sharing, discussing and implementing new ways of working with colleagues and directorate staff.

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

For further details / informal visits contact:
Name: Annabel Robinson
Job title: Assistant Operations Manager
Email address: annabel.robinson4@nhs.net
Telephone number: 0114 2714376