Improvement Facilitator

Sheffield Health and Social Care NHS FT; Sheffield; On-site; GBP 46,000 - 53,000; Full time

Job description

Job Summary

Sheffield Health and Social Care are excited to bring this opportunity for an individual with both talent and drive for quality improvement (QI) to help frontline teams to make improvement happen at #TeamSHSC. This is a unique opportunity where the candidate will have work on a focused QI collaborative until July 2025.

The post holder will have a key role in the delivery of the organisation's improvement ambitions. The Trust's improvement ambitions are highlighted in its Quality Strategy that states that QI is a fundamental part of our wider Quality Framework. In line with this framework, we are ensuring that we are taking systematic approaches to improving performance and quality, whilst working with those closest to quality problems. This role will put this way of working into practice by focusing QI activity where it is most needed based on what Trust data are telling us.

Main duties of the job

The post holder will work within a small team to support the delivery of a focused improvement collaborative programme with guidance from the Programme Lead, Head of Continuous Improvement and other senior leaders. They will demonstrate the ability to engage others in improvement and will be experienced in using proven methodologies pragmatically e.g. The Model for Improvement, QSIR or Lean. The improvement programme will be high-profile and is likely to involve stakeholder environments that are complex and sometimes uncertain. Providing expertise in improvement, the post holder will ensure that all programme outcomes and impacts of change are measured effectively and monitored throughout, providing senior support to the teams involved.

The post holder will also support the delivery of the Trust's building of improvement capability, using an effective improvement dosing strategy to managers, front line staff, new starters and senior leaders, ensuring that we measure, monitor and evaluate the outputs.

The Improvement Facilitator will act as a central source of improvement knowledge and an expert resource for all improvement programmes managed by the Improvement Team.

About Us

We are passionate about providing the very best care to the people we support, and we are looking for amazing people who share this passion to join us.

What is it that makes our Trust such a special place to work? Well, it is all about the people. Our staff, service users, carers and families all come from such diverse backgrounds, and all have expertise and stories to share.

It is important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of.

If you are interested in developing your career, you will have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.

We are all very proud of the difference we make to people's lives each and every day and if that is something that you'd like to be part of we'd love to have you with us.

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

457-25-7095042

Job locations

Distington House

Atlas Way

Sheffield

S2 7QQ

Job Description

Job responsibilities

The following represent a broad outline of tasks the post holder will be expected to perform in achieving their key result areas. These are not intended as a fixed list of duties. The post holder will, under the direction of the Head of Continuous Improvement, perform whatever duties are reasonably necessary to support improvement within the Trust.

• To ensure all improvement work is managed in accordance with the Trust values, strategic objectives and priorities.
• To ensure all improvement work incorporates the views and involvement of patients and their families. This involvement can range from individuals giving feedback, such as patient stories, to collaborative work including patient groups and communities helping to develop and design services.
• Ensure all improvement projects have clear measurable outcomes and identify how benefits will be realised.
• To coach and support Trust individuals and teams in the development of SMART aims, driver diagrams and identify appropriate process, outcome and balancing measures for each improvement project.
• To have extensive knowledge and understanding of Deming's System of Profound Knowledge and experience of applying this theory to all improvement work.
• To coach and support internal and external clinical staff, managers, senior leaders and other health professionals in using improvement science methodology, e.g., System of Profound Knowledge, Model for Improvement, PDSA cycles, system mapping etc.
• Ensure robust programme and project management methodology is applied alongside improvement methodology to support the development and implementation of all existing and new programmes/projects.
• To pro-actively lead and advise on all of the Quality Directorates work.
• Ensure each improvement project/programme has a sustainability plan in place at project initiation.
• To analyse and interpret local and national data linked to improvement projects.
• To provide senior support and advice to the measurement teams around data analysis and data interpretation.

Person Specification

Training

Essential

• Educated to degree level or equivalent level of experience of working at senior level in specialist area.
• Recognised improvement advisor training.
• Developed IT skills equivalent to the ECDL standard.
• Project/programme management qualification or equivalent experience.

Desirable

• Postgraduate (or working towards) project management or business management qualification.

Knowledge

Essential

• Ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians.
• Ability to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues.
• Proven abilities in mentorship/coaching/facilitation - guiding people/teams to achieving results and helping them to learn through practice.
• Evidence of effective report writing and presentation skills.
• Proven capabilities in process/problem analysis, challenging existing thinking and generating improvements and solutions.
• Ability to deliver training on improvement methodology to clinicians, management, staff at all levels and service users / carers.
• Strategic thinking - ability to anticipate, prioritise and resolve problems before they arrive.

Desirable

• Experience of coproduction with Experts by Experience.

Experience

Essential

• Excellent knowledge of Quality Improvement Methodology: - The IHI Model for Improvement - Driver Diagrams - PDSA - Process mapping - Breakthrough Series Collaboratives - Statistical Process Control Chart and the use of data for improvement - Data collection tools.
• Programme management experience.
• Experience of working in Quality Improvement within a healthcare setting.
• Understanding of statistics and measurement for improvement.

Desirable

• Improvement Methods such as LEAN.
• Leading change in complex systems.
• Evidence of leading on the writing of: - Journal articles - Grant applications - Award applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Sheffield Health and Social Care NHS Foundation Trust

Address

Distington House

Atlas Way

Sheffield

S2 7QQ

Employer's website

https://www.shsc.nhs.uk/working-us