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Location: London, United Kingdom

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18.04.2025

02.06.2025

Private Banking Assistant (Arabic speaker)

Central London

Job Purpose: The Private Banking Assistant role is to support Private Banking Relationship Managers in their day-to-day activities: account opening, amendments and closing, follow-up on debit cards/internet banking, AML, and credit tasks.

Key Responsibilities and Accountabilities:

1. Account opening: prepare account opening packs, conduct WorldChecks, risk assessments (personal and corporate), adverse media checks, and prepare and email/post the bank's welcome letters to new customers.
2. Manage client relationship transfers between Retail and Private Banking.
3. Debit cards: ensure timely ordering of debit cards, activation, cancellation, and handle all fraud investigations and refunds.
4. Internet banking: assist customers to register for internet banking, activate their registration, unblock their access, and answer any queries related to this service.
5. Credit: prepare and follow up on all Customer information sheets requested from GPB, CBG, and RBG Kuwait. The Private Banking Assistant can also prepare the risk modelling template for the credit application.
6. Communicate to customers all pertinent information on the status of their funds periodically or as deemed necessary.
7. Preserve customers’ confidentiality, paying particular attention to the security of documentation and communications. Adhere to instructions for safeguarding information and not disclosing any information about customers to a third party without the customer’s written approval, or otherwise in compliance with legal/statutory requirements.
8. Adhere to the Bank's policies such as Private Banking SOP and Financial Crime Policies and Procedures.
9. Perform duties with reasonable skill and diligence.
10. Work closely with relationship managers in other ad-hoc client and bank-related tasks.

Qualification & Experience:

Qualification: University degree in Accounting/Economics/Business Admin.

Experience: Up to 3 years of banking experience, sound knowledge and understanding of financial markets, Bank products, systems, services, and procedures, good understanding of cultural sensitivities and issues, good communications, presentation, and interpersonal skills, and fluency in Arabic with a thorough understanding of Middle Eastern culture and mentality.

Please note the company will not provide visa sponsorship to work in the United Kingdom.

If you are interested, please apply or contact Patrick Barnett for a confidential discussion.