Leisure Account Manager

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Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours: Full time, Permanent

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A bit about us:

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

Reporting to the Head of Core business, the Leisure Account Manager will deliver against determined leisure finance targets. This is a highly visible and crucial role and, in addition to the acquisition of new Leisure partners, the LAM will also drive the financial services performance of these partners.

Displaying high levels of credibility, the LAM will be the lead contact for Leisure finance in our retailers. The LAM will deliver new and used vehicle finance penetrations, and ensure customers receive the best possible outcomes by having access to the most suitable products for their needs.

The role will focus primarily on the building and development of our Leisure business and will require the acquisition and account management of both independent dealers and brokers operating in the Leisure Sector. The Leisure Account manager will also develop our OEM Leisure strategy. The Leisure Account Manager will be instrumental in developing our Leisure footprint and in further strengthening our relationships with the wider Leisure industry.

This is a field-based role which will require significant travel and a flexible approach to working hours. Retailer contact is face to face on site as well as online, phone and email.

Key Responsibilities:

1. Account management

• To deliver against targets, personal development and performance objectives
• To conduct regular retailer F&I review meetings, where the Retailer Principal / General Manager is present and where smart actions are agreed and subsequently implemented and reviewed.
• To ensure visit schedules are appropriately established and maintained together with visit reports/management action plans
• Retailer sales management to include financial products and customer suitability, management of credit volumes, business quality, margins, take up rates and accept rates.
• Negotiation of commission terms
• Preparation and presentation of dealer commission term proposals
• Working with retailers identify and provide the most appropriate market solution for customer acquisition
• Dealer sales management to include financial products and customer suitability, management of credit volumes, business quality, margins, take up rates and accept rates.
• Complaint management and dealer liaison
• Matching clients to Business solutions
• Dealer profile management – ensuring accuracy and validity of information held
• Liaison & close co-operation with Product Development Function, Pricing Function and Dealer Support Function (within Operations)
• Liaison & close co-operation with Compliance and Operations Fraud management
• Intercompany leverage and close co-operation with other parts of the BNP Paribas organisation and strategic partners.

1. New client pipeline management

• New retailer, broker and OEM onboarding.
• OEM Wholesale development and lead generation
• Negotiation of commission terms.
• Preparation and presentation of dealer commission term proposals.
• Regulatory oversight of Dealers
• Working with dealers identify and provide the most appropriate market solution for customer acquisition.

Skills & Attributes:

• Knowledge of key business of Leisure motor & retail finance sales operations
• Retail Motor Finance experience gained either with a Motor Finance provider or retail motor sales operation
• Experience in negotiating complex deals & presenting at Board level.
• Proven ability to identify and exploit new opportunities.
• Resilience - Evidence of being in a high pressure role where delivering sustainable and profitable sales are key

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

• BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.