Sales Support Advisor - Remote

Bluecrest Health Screening Limited; Remote; GBP 26,000; Full time

Job summary

A health screening organization in the UK is seeking a Sales Support Advisor to manage customer inquiries and drive sales. This full-time remote position offers a competitive salary of £25,500 plus uncapped commission. Ideal candidates will have contact center sales experience, strong communication skills, and a dynamic approach to meeting customer needs. Health-related interest is a plus, and you can enjoy various perks such as health assessments and a flexible working environment.

Benefits

Competitive salary

Uncapped commission

Health Assessments

Employee referral bonus scheme

Matched company pension

Discounted Gym Membership

Home office allowance

Qualifications

• Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
• Dynamic and performance/results-oriented individual.
• Interest in health care is desirable.

Responsibilities

• Managing inbound sales enquiries and identifying opportunities.
• Making warm outbound calls to encourage existing customers to use services.
• Achieving all required customer interaction SLAs.

Skills

Excellent verbal and written communication skills

Sales persuasion and negotiation skills

Strong organisational skills

Microsoft Office proficiency

Flexibility to adapt to customer types

Job description

Bluecrest Wellness Leeds, United Kingdom Contact Centre

Company Description

An organisation with a strong purpose, vision and goal - we're all about living health confident.

Position

Remote

Full time, Permanent – Remote

£25,500 per year plus uncapped commission structure

We’re looking for accomplished, articulate and ambitious individuals to join our Sales Support Advisor team here at Bluecrest!

Led by our Customer Service Manager; Lou, you’ll be the first point of contact for potential and existing customers across our B2B, B2C and SP Networks. Your role will be pivotal in driving sales, providing exceptional and engaging customer service, and building strong relationships with our customers.

Externally, we’re a highly motivated, results driven team of diverse talent with a focused commitment to achieving targets. Internally, we are a vibrant group, that believe in the power of clear communication, collaboration and building strong relationships with customers and colleagues alike.

If you’re ready to make a meaningful impact, then we’re ready for you!

What we can offer you in return*

• A competitive salary of £25,500 per year
• Uncapped commission structure
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
• Sophos@Home protection
• EAP Scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!

*After qualifying period & subject to terms and conditions and/or eligibility.

Your day-to-day duties will include…

• Managing inbound sales enquiries from customers, across B2B, B2C and Strategic Partners, and identify opportunity to personalise our products.
• Making warm outbound calls to existing B2C customers, encouraging them to utilise our services.
• Making warm outbound calls to existing B2B customers, encouraging them to utilise their employee benefit.
• Taking accountability and achieve all required customer interaction SLAs.
• Taking accountability and achieve all current sales KPIs.
• Being open and proactive to coaching, feedback and sales skills training.
• Achieving an industry standard of Quality Assurance score of 95%
• Adhering to ISO 9001 and internal sales policies
• The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.

The hours…

• Full time, Permanent
• 37.5 hours per week
• These hours can fall any days between Monday and Sunday
• Monday to Friday working hours, any times between: 7am – 8pm
• Saturday and Sunday working hours, any times between: 8am – 5.30pm
• Remote - please be aware there many be instances where you might be required to attend certain office locations if required.

Requirements

What we’re looking for…

• Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
• The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer’s needs.
• Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
• Dynamic and performance/results-orientated individual.
• Excellent verbal and written communication skills.
• Proficient is use of Microsoft Office tools.
• Strong organisational skills
• Excellent sales/persuasion and negotiation skills.
• Works well in a team environment.
• Professional telephone manner.
• Personal integrity and pride in work.
• Excellent planning and organisation.
• Ability to work well under pressure.
• Interest in health care is desirable.

Other information

The next steps…

So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

“Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.”