Jobs in Berlin, South Africa

The Vice President of Services and Technical Presales will play a pivotal role in aligning our pre- and post-sales functions to drive consistent value realization for our customers. This executive will lead two critical teams — the technical presales organization and the professional services organization — with the shared goal of delivering exceptional customer outcomes, improving time-to-value, and reinforcing our solution differentiation throughout the customer lifecycle.

1. Leadership & Strategy

• Develop and execute the strategic vision for the Services and Technical Presales organizations in alignment with company growth objectives.
• Establish scalable engagement models that drive repeatable, high-value outcomes across the customer journey.

2. Pre-sales Execution

• Oversee technical solution consulting, value engineering, and sales engineering teams responsible for pre-sale discovery, solution design, and business case development.
• Ensure the presales team is equipped to support value-based selling frameworks (e.g., MEDDPICC, Command of the Message) and engage at all levels of a customer’s organization — including Economic, Technical, and Implementation stakeholders.

3. Services Delivery

• Lead the professional services function, including solution implementation, onboarding, and customer enablement.
• Ensure delivery excellence and customer satisfaction while optimizing resource utilization and gross margin.

4. Cross-Functional Alignment

• Serve as a strategic partner to Sales, Product, and Customer Success to ensure consistent messaging, streamlined handoffs, and unified customer engagement.
• Lead the development and continuous improvement of our value messaging, discovery methodology, and customer onboarding processes.

5. Team Development

• Build and mentor high-performing technical teams, fostering a culture of collaboration, accountability, and customer-centric innovation.
• Champion ongoing enablement, career development, and operational excellence within the team.

6. Customer Engagement

• Represent the Services and Pre-sales functions with customers and partners, participating in strategic pursuits and executive-level engagements.
• Support the sales process by contributing to enterprise deal strategy, proposal development, and solution validation efforts.

• 10+ years of experience in technical sales, professional services, or solutions consulting leadership roles, with 5+ years in executive-level positions.
• Proven success leading and scaling both presales and post-sales teams in high-growth, B2B technology organizations (preferably SaaS or enterprise software).
• Deep experience with value-based sales methodologies such as MEDDPICC, Solution Selling, Challenger, or Command of the Message.
• Strong understanding of enterprise buying committees, including Economic Buyers, Technical Evaluators, and Implementation Owners.
• Exceptional leadership, communication, and organizational skills, with the ability to influence across cross-functional teams and executive stakeholders.
• Track record of building scalable programs that align technical resources with revenue goals and customer success metrics.
• Bachelor's degree required; MBA or relevant advanced degree preferred.

• The opportunity to create a product that can improve business processes and lives across the globe.
• Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance.
• We empower employees to drive their own career development, take initiative and have the freedom to be creative and bold.
• Not an overtime culture - we take care that overtime is done only as a necessity and always offset with time off and rest.
• Variety of team building opportunities - from jogging groups, team sports, bouldering and picnics.
• A collaborative and learning environment - frequent internal workshops, knowledge sharing sessions, journal clubs and hackathons.