Customer Success Manager jobs in Brazil

Position Type: Temporary

Duration: Approximately six (6) months

Together, Let’s Do Great Things!

As the largest financial institution on Vancouver Island and the Gulf Islands, we have an exciting opportunity for you! We’re seeking a Marketing & Community Events Coordinator to organize events and support tech tasks, enhancing community engagement and promoting Coastal Community’s mission.

What's the role?

As a Marketing & Community Events Coordinator, you have the ability to make a meaningful impact! Reporting to the AVP, Community Impact & Corporate Communications, you will organize and execute various marketing events and initiatives. Additionally, you'll support marketing technology tasks across platforms such as Coastal’s website, mobile app content, and CRM system. Your role is key in enhancing community and member engagement while promoting Coastal Community’s mission through effective planning and marketing technology support.

Your duties will include:

• Updates and amends existing website and mobile app content as directed.
• Supports Coastal Community’s marketing technology platforms, building, testing and deploying, and reporting on email campaigns in the CRM Marketing Cloud and email marketing tool.
• Manages list uploads for the CRM and email marketing tool.
• Provides support for internal and external communications related to marketing technology initiatives.
• Assists in the development and implementation of digital marketing strategies.
• Monitors and analyzes the performance of digital marketing campaigns and provides insights for improvement.
• Contributes to the research, development, publishing, monitoring and reporting of social media content.
• Drives traffic to Coastal Community’s online properties through effective use of search engine optimization.
• Supports the planning, promotion, execution, and post-event communications for virtual member events.
• Maintains strong relationships throughout the Marketing Department, other internal stakeholders, as well as external partners and vendors.
• Completes general administrative requests for the Marketing team, providing reliable and timely support for various tasks.
• Provides support and services to enhance community experiences within Coastal Community.
• Coordinates and supports the planning and execution of community events and initiatives, ensuring seamless implementation.
• Develops and maintains positive relationships with community partners, stakeholders, and employees, fostering collaboration and support for community engagement efforts.
• Represents Coastal Community at various community events as required, serving as a brand ambassador and cultivating positive interactions with attendees and stakeholders.
• Assists specialists within the Marketing department by providing support for marketing initiatives related to community events, including promotional activities and materials.
• Manages logistics for community events, including setup, takedown, organization, and procurement of necessary supplies, ensuring efficient operations and optimal attendee experience.
• Organizes and oversees volunteers for events, providing guidance and support to ensure smooth execution and positive volunteer experiences.
• Supports event wrap-up activities, including evaluations and reports, to assess event success and identify areas for improvement.
• Adapts to working indoors and outdoors in various weather conditions, ensuring events proceed smoothly regardless of environmental factors.
• Adheres to food safety guidelines and regulations, ensuring the safe handling and distribution of food at events.

What are we looking for?

• High school diploma and completion of two (2) years post-secondary; or an equivalent combination of education, training and experience.
• Food Safe Certification is preferred.

Ideally, you are a flexible, collaborative team player with:

• Two (2) years’ experience in marketing administration.
• Previous experience developing relationships and planning events with various external stakeholders in the community.
• Experience with website content management, app and online banking updates and email marketing platforms (CRM and email marketing tool) are an asset.
• Ability to efficiently learn and apply new information, processes and technologies.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

• We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
• We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
• We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.50% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary) - $42,704 to $60,635.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you!