Customer Success Manager à United States

Work Location

Value Buds Adelaide

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

About The Role

Based out of our Value Buds Adelaide location in London, ON, we are looking for experienced PART-TIME Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people, cultivate relationships, and are excited to learn more about this up-and-coming industry.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

1. Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs.
2. Facilitate a welcoming and positive atmosphere for everyone in the store.
3. Educate customers about cannabis products, strains, and consumption methods.

1. Promote our culture and brand by participating in merchandising and promotional activities.
2. Work in partnership with Store Managers and other team members to generate sales.
3. Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends, and new products.
4. Participate in routine store maintenance and ensure cleanliness is a priority.
5. Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures.
6. Monitor inventory and re-stock product regularly.

1. Comply with all OH&S (Occupational, Health, and Safety) policies and procedures.
2. Support and promote Value Bud's and AGCO's (Alcohol & Gaming Commission of Ontario) social responsibility programs.
3. Comply with Alcanna policies, standard operating procedures, and practices.

1. Minimum one (1) year of customer service experience.
2. Minimum one (1) year of retail and/or hospitality experience.
3. Cannabis, liquor, or healthcare experience is preferred.
4. High School Diploma or Post-Secondary education preferred.
5. Must have valid CanSell certification or be willing to obtain it.
6. Must complete and pass a Criminal Record Check.
7. Working knowledge of regulations as it pertains to selling cannabis in Ontario.

1. Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers.
2. Ability to think on your feet and creatively problem solve.
3. Open-minded and constantly identifying ways to improve.
4. Passionate about creating a positive, memorable, and tailored experience for every customer.
5. Team player who is passionate about supporting the overall success of the business.
6. Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.
7. Must be 18 years of age or older.