call centre agent - customer service

Overview

Languages: English

Education

Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting

Business sector

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

Experience and specialization

Computer and technology knowledge:

• Database software
• Internet

Type of experience:

• Call centre

Additional information

Security and safety

• Driving record check (abstract)

Work conditions and physical capabilities

• Attention to detail
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus
• Group insurance benefits

Other Benefits

• Free parking available
• Parking available