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Tour Guide UAE NATIONAL
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Tour guide
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Tour Guide
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Tour Guide UAE NATIONAL
Al Nahiya Group
Abu Dhabi
AED 50,000 - 200,000
Job description
Responsibilities
Lead Tours
- Conduct guided tours ensuring the experience is tailored to the interests of diverse groups.
- Share historical facts, anecdotes, and relevant information in an engaging manner.
- Conduct guided tours ensuring the experience is tailored to the interests of diverse groups.
Engage Visitors
- Answer questions and address concerns to ensure an enjoyable and informative experience.
- Adapt content and approach based on the audience (e.g. children, families, professionals).
- Answer questions and address concerns to ensure an enjoyable and informative experience.
Prepare and Plan
- Familiarize with all exhibits, artifacts, and related information.
- Research and update content to keep the tours current and accurate.
- Familiarize with all exhibits, artifacts, and related information.
Maintain Professionalism
- Represent the organization positively and uphold its values.
- Manage groups efficiently ensuring safety and satisfaction.
- Represent the organization positively and uphold its values.
Provide Feedback
- Collect visitor feedback and suggest improvements to enhance future tours.
- Report any issues or concerns to the management promptly.
- Collect visitor feedback and suggest improvements to enhance future tours.
Requirements
Bachelor Degree
Additional Responsibilities
- Leadership and Management: Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals.
- Ticketing Strategy Development: Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
- System Management: Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
- Customer Experience Enhancement: Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
- Project Management: Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination.
- Business Analysis: Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions.
- Collaboration: Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
- UX Design: Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback.
- Reporting and Analysis: Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue.
- Budget Management: Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
- Training and Development: Train and develop staff on ticketing processes, customer service standards, and system usage.
- Compliance and Security: Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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