FB Attendant

• To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To take a hands-on approach in the operation of the outlet.
• To ensure that the par stocks and FIFO system for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• To attend daily briefings with the hosts on preparation, service and menu.
• To liaise with the supporting departments on daily operation and quality.
• To establish a rapport with guests maintaining good relationships.
• To report “lost and found” items.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• To issue repair and maintenance job orders to ensure proper maintenance of the outlet.
• To ensure that all associates provide courteous and professional service at all times.
• To assist in the team building of an efficient team of associates by taking an active interest in their welfare, safety and development.
• To carry out any other reasonable duties and responsibilities as assigned.
• To report for duty punctually wearing the correct uniform and Mascots pin at all times.
• To provide courteous and professional service at all times.
• To have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To have a complete understanding of the hotel’s associate handbook and adhere to the regulation contained within.
• To attend all training sessions/ programs that are requested by the Hotel’s Management.
• Serve food and beverage to guests according to prescribed service standards and procedures with emphasis on speed accuracy.
• To ensure cleans and maintain equipment, tools, fixtures, service area in the station assigned.
• To ensure cleans and re-stocks service station.
• To be knowledgeable of all the equipment in the outlet, the proper handling and usage.
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel.
• Assist the Captain in the monthly and daily operating equipment inventory.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the superior.
• Attends pre-meal briefing and de-briefing daily and monthly F&B host Meeting.
• Attends all meetings and training sessions organized by the Hotel Management for the host.

What We Need From You
At voco Dubai, we look for hosts who are Reliably different and contribute in the success of bringing our brand to life!

• High School Diploma or equivalent. Experience may be preferred, especially if serving beverages in a fine dining establishment.
• Ability to walk, stand, and carry heavy trays.
• A friendly, attentive attitude and excellent English Knowledge of beverages and food.
• A passion for providing customers with high-quality service.
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.

1. Customer Service Excellence

• Providing courteous, attentive, and personalized service to guests.
• Ensuring a pleasant dining experience by addressing guest needs promptly.
• Handling complaints or concerns with professionalism and empathy.

2. Menu Knowledge

• Understanding menu items, including ingredients, preparation methods, and dietary considerations.
• Recommending dishes, beverages, or pairings based on guest preferences.
• Staying updated on daily specials, promotions, and any menu changes.

3. Communication Skills

• Clear and effective verbal communication when taking orders or interacting with guests.
• Active listening to ensure accurate order-taking and understanding of guest preferences.
• Coordination with kitchen staff and bartenders for timely and accurate service.

4. Multitasking and Time Management

• Managing multiple tables and orders simultaneously during busy shifts.
• Prioritizing tasks to maintain service efficiency and guest satisfaction.
• Ensuring timely service of food and beverages.

5. Attention to Detail

• Ensuring accuracy in orders, table setups, and presentation of food and drinks.
• Monitoring guest needs, such as refilling drinks or clearing dishes.
• Maintaining cleanliness and organization in the dining area.

6. Team Collaboration

• Working closely with other attendants, kitchen staff, and supervisors for seamless service.
• Supporting team members during peak hours or high-pressure situations.
• Contributing to a positive and efficient team environment.

7. Upselling and Sales Skills

• Recommending additional items, such as appetizers, desserts, or premium beverages.
• Promoting special offers, events, or menu upgrades.
• Balancing upselling with a guest-focused approach.

8. Knowledge of Hygiene and Safety Standards

• Adhering to food safety and hygiene protocols.
• Ensuring all utensils, dishes, and surfaces are sanitized and properly maintained.
• Handling food and beverages safely to prevent contamination.

9. Problem-Solving Skills

• Addressing issues like delayed orders, incorrect dishes, or special requests efficiently.
• Remaining calm and resourceful in high-pressure or unexpected situations.

10. Adaptability

• Adjusting to different shifts, dining settings (casual, fine dining, buffet), and guest demands.
• Staying composed and efficient in fast-paced environments.

11. Physical Stamina

• Standing, walking, and carrying trays or dishes for extended periods.
• Handling the physical demands of lifting or moving heavy items when required.