Internal Sales jobs in United States

MAIN PURPOSE OF THE JOB
To conduct all transactions with customers with the utmost courtesy. To correctly place such items in stores. To ensure accurate identification of customer's needs by means of parts catalogue and computer stock lists. To receive and identify stock.

Specific Role Responsibilities

1. Improved Profitability: To ensure that all required parts for any particular repair or service and additional accessories are offered to customers. To ensure stock is kept safe and in first class condition. Ensure that a receipt, payment, or authorised signature is received for all issues.
2. Customer Service and Satisfaction: To ensure that all customers are shown the utmost courtesy and consideration. To ensure that all issues are in first class condition and suitable for use for which purchased.
3. Cost Control: To ensure stock is kept in good condition. To ensure that stock is only issued in accordance with policy regarding payment or charge. To guard against unauthorised withdrawal from stock. To maintain stock control system. To care for stock control, plant and record systems.

MAIN JOB FUNCTIONS

1. Staff: To assist all company staff in parts identification and, if required, replacements. To assist in training new parts persons.
2. Administration: To ensure all paperwork, documentation, requisitions are properly recorded within stock control system. To ensure that all credit sales are made to an authorised signatory or approved account. To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
3. Communications: To ensure Parts Manager is kept aware of stock movement. To notify Parts Manager of any difference noted when inspecting incoming goods. To maintain good helpful relationships with all customers and their representatives.
4. Marketing: To assist if required in any marketing activity as required.
5. Finance: To ensure all transactions take place according to company policy. To ensure security of all cash and cheques received. To be numerate and literate at the clerical level required. To understand basic vehicle layout, function and location of parts. To be able to identify parts. To have received training in standard stock-keeping system used. To use stock control and location equipment. To be capable of courteous service to customers.

Qualifications and Experience: 2-3 years experience as a Parts Salesperson.