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Staff Solutions Recruitment
A growing web hosting company in Cape Town is seeking an experienced Customer Service Manager to lead their support team. You will oversee daily operations, improve customer experience, and ensure a high-quality support service. Responsibilities include managing team performance, collaborating with other departments, and reporting on metrics. The ideal candidate should have strong leadership skills and experience in technical support or web hosting environments. This role requires exceptional communication skills and a customer-centric mindset.
1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, acquired by recognised leaders in the internet services industry. We have the vision and resources to work towards becoming a market leader in SA; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance. We are looking for an experienced Customer Service Manager to join our 1-grid Team!
This role will be based in our Cape Town office and will report to the Head of Customer Experience.
You will be responsible for leading and optimising the support team’s daily operations to deliver exceptional customer service, drive performance, and support 1-grid's broader customer experience strategy.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.