Customer Relationship Manager - Autotrader - Cape Town Cape Town

Customer Relationship Manager - AutoTrader - Cape Town

Do you have a knack for numbers and the ability to communicate value through data?

Are you a sales expert eager to achieve your sales revenue targets by acquiring new customers and upselling, while also retaining your existing customers?

If so, this opportunity at AutoTrader might be the perfect fit for you!

Our people and culture fuel our success, and we're looking for an individual who thrives in a high-pressure, sales-driven environment.

The ideal candidate will:

1. Exhibit a "work hard, play hard" attitude
2. Thrive in a high pressure, target driven environment
3. Be determined to deliver exceptional results
4. Always go the extra mile
5. Possess an unquestionable work ethic
6. Be comfortable with numbers and data analysis and be able to articulate same
7. Have a solid level of digital sales experience in a digital environment
8. Be proficient in Excel and or Google sheets
9. Be fluent in English and have a good understanding of the Afrikaans language in order to effectively communicate with this region's customers
10. Possess a solid understanding of the motor industry
11. Be an "always-on" AutoTrader brand ambassador

Key Responsibilities:

1. Drive sales revenue by implementing the AutoTrader selling process across your customer base, engaging with executives and decision-makers, and meeting specified deadlines to deliver value
2. Entrenching customer loyalty by articulating and demonstrating through data, the true value that AutoTrader brings to its customers
3. Enhance dealer yield by consistently upselling products to customers - based on customer needs and driven by data
4. Expand customer base through new business development, focusing on:
1. Identifying and qualifying prospects via cold calls and outbound initiatives
2. Building relationships with new customers to maximize revenue growth
5. Ensure all client visits and calls align with the designated contact plan
6. Maintain rigorous records of daily meetings and calls using activity tracking sheets
7. Collaborate with internal departments to coordinate resources that aid in deal progression and closure
8. Meet monthly targets to fulfill the defined customer contact plan for your area
9. Provide exceptional service to all customers
10. Encourage feedback through customer ratings to continually improve service delivery
11. Prepare a monthly report on your area and present the same in sales meetings

Minimum Requirements:

1. Matric or equivalent qualification with normal mathematics as a subject and passing with a minimum C-grade
2. Formal sales qualification will be advantageous
3. Solid understanding of the digital environment
4. At least 3 years in a B2B sales environment
5. Minimum 3 years of experience working with MS Excel
6. Proficient in Google Suite products, such as Google Sheets and basic excel calculations
7. Capable of working independently
8. Experience in cold calling and new business development
9. Professional and well-presented
10. Must own YOUR OWN reliable vehicle

Key Skills:

1. Strong analytical and numerical skills - ability to use data and numbers through analysis to tell a solid sales story - showing opportunities and gaps
2. High emotional intelligence (EQ) - resilient, determined
3. Solid understanding of the digital environment - e.g. AI, SEO, Adwords, organic search, keywords etc.
4. Strategic thinker with strong planning ability
5. Excellent verbal and written communication skills
6. People-oriented with strong relationship-building skills
7. Well-organized and a good listener
8. Independent and reliable
9. Effective time management
10. Self-starter, independent thinker

What does success look like:

1. Being trustworthy and credible
2. Demonstrating commitment
3. Accepting accountability
4. Embrace change with enthusiasm
5. Focusing on results and thriving in a high-performance sales environment

The team: Join our incredible Sales Team based in the Cape Town region and contribute to our ongoing success at AutoTrader.

A good understanding of the motor industry will be beneficial in aligning with our goals and serving our clientele effectively.

We look forward to welcoming a motivated and skilled consultant who can help us achieve our ambitious targets.