Customer service specialist

Customer Service Specialist

Thornbury Community Services

Woodstock, Cape Town

Permanent, full time

19,000 ZAR per month + bonus + medical aid

Unlock your potential:

Do you have a passion for delivering exceptional customer service? Do you thrive in a collaborative, dynamic environment?

We have an exciting opportunity to join our Workforce Engagement team, focused on delivering customer service to our nurses and social workers who deliver care in the community. By fostering engagement, retention, and professional development, you will directly contribute to the well-being of our clinical teams.

If you're a personable individual who is passionate about delivering excellent customer care, this may be the perfect opportunity for you!

Part of Acacium Group, Thornbury Community Services provides complex care in the community and we are on a mission to be a world-class provider of highly personalised care services, enabling people to live safe and fulfilling lives in their own homes and communities. We offer a fantastic company culture in such a rewarding environment, where everyone works towards a common goal, all teams working collaboratively and putting our clients' needs at the heart of our business!

Every day you will…

• Assist and support the workforce during significant life events
• Address employee payroll inquiries and resolve any issues promptly
• Collect and maintain availability information for scheduling purposes
• Assist employees with benefit-related queries and enrolment
• Ensure customer inquiries are resolved effectively on the first interaction
• Respond to general HR queries, signposting resources and processes and ensuring follow-ups are completed
• Support lead generation for candidate attraction
• Schedule and coordinate team meetings
• Participate in performance appraisal processes, providing feedback and support and linking with nursing specialists when needed

What’s in it for you?

• Dedication to developing you and your career - we can give you the tools, guidance, and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Regular events and incentives
• Employer contribution towards medical aid
• Subsidised transport

Join us and make a difference:

If you want to join a global, market-leading organisation that is committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part in shaping the future of society and improving people’s lives!

To thrive in this role, you must...

• Have exceptional written and verbal communication skills
• Have strong organisational skills with the ability to prioritise workload effectively
• Be proficient in analysing complex situations, identifying solutions, and implementing effective problem-solving strategies
• Be passionate about people and healthcare

Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.