General Manager à United States

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and www.facebook.com/FourSeasonsHotelSingapore

About the role

Accounts Officer/Executive, Income Audit

You will be integral in ensuring the accuracy and reliability of the hotel’s financial performance. Key responsibilities include verifying and reporting hotel revenues, reviewing supporting documentation submitted to the Accounting team, and preparing the Daily Revenue Report. This report serves as a critical tool for Hotel Managers, enabling them to assess financial performance and forecast future business trends effectively.
If you are a dedicated and detail-oriented individual with a passion for finance and hospitality, we invite you to join our finance team.

What you will do:

• Audit paperwork from all revenue centers within the hotel, ensuring accuracy and compliance with Four Seasons' Internal Controls and local hotel policies.
• Verify, record, and post accurate departmental revenues.
• Monitor and record all house account meals and entertainment expenses, reporting non-compliance issues.
• Reconcile income against respective ledger balances in the PMS system (guest ledger, city ledger, and deposit ledger), address discrepancies promptly, and escalate unresolved issues.
• Verify credit card settlements and transmissions, ensuring alignment with bank receipts and tracing outstanding balances for future receipt. Investigate exceptions and report anomalies to the Director or Assistant Director of Finance.
• Maintain daily updates to credit card reconciliations, ensuring they align with transmissions and receipts while adhering to strict data security protocols.
• Conduct monthly balance sheet reconciliations to confirm that balances align with the outstanding credit card balance per the reconciliations.
• Ensure post-departure allowances are properly documented, approved as per local policy, and included in the SR-5 report.
• Regularly review General Ledger accounts for Room, Food & Beverage, Amusement, and General Sales and Value Added Taxes, preparing a monthly summary of activity.
• Collaborate with the Director of Finance to approve the summary, comparing taxable revenue on the monthly P&L statement to the liability balance at month-end, and resolve any discrepancies.
• Safeguard the hotel’s assets by reviewing credits issued by the Rooms and Food & Beverage Division, ensuring they serve a valid business purpose and have proper managerial approval.
• Analyze daily void reports from the hotel’s F&B POS system to verify proper inventory control within the Food & Beverage department.
• Monitor the sale and redemption of hotel gift cards, accurately tracking and calculating the hotel’s liability.
• Collaborate with other functions within the Accounting Department to ensure the seamless processing of paperwork to Income Audit.
• Follow up with any inconsistencies/discrepancies in paperwork that deviate from Internal Controls to with the relevant departments.
• Support guest inquiries directed to the Accounting Department, including handling folio requests, credit card inquiries, and information requests from other hotel departments.

What you bring:

• Diploma in Accounting or recognized professional accounting qualifications.
• Similar experience in a hotel setting is preferred.
• Ability to work in a prudent, and organized manner.
• Demonstrate the ability to multitask and possess a detail-oriented approach.
• Team player with excellent communication and interpersonal skills.
• Ability to work independently and effectively under pressure to meet deadlines.
• Commitment to learning and continuous improvement.
• Due to work visa regulations and restrictions, the position is open to Singaporean applicants only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires the incumbent to work from Mondays to Fridays, 8.30 am to 6.00 pm.