Customer Service jobs in United States

EMEA Network Engineer, Associate

Locations: Remote - Saudi Arabia
Time Type: Full Time
Posted On: Publié aujourd'hui
Job Requisition ID: R027336

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

POSITION DESCRIPTION

Network Engineer, Associate (Early in Career)

Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.

Responsibilities

This position is a technical role to lead the delivery of network solutions, providing post-sales support for delivery, Solution Engineering services like Solution Design, Solution Acceptance, Remote Deployment support, and Network Reconfiguration/Migration. Will interface with the following functional groups on a day-to-day basis: Systems Engineers (SE), Service Project Managers (SPM), Technical Support, Field Service Engineers, and Customer Service Advocate.

General Activities

Support service partners engineers during project deployment. Review the Technical Deployment Package details with both Internal and External Resources to ensure that they are understood by all members of the Deployment Team. Serve as an escalation point for issues/problems related to the Technical Deployment Package contents. Work with the Pre-Sales, Customer, and Internal Ciena Groups to resolve any design or product-related issues and translate resolutions to the field. Responsible for archiving the As-Built Documentation Sets for future network upgrade support.

Collaboration with Stakeholders

Participate in Customer kick-off calls and provide support to the Deployment Project Managers. Provide technical guidance to the Presales Engineers to ensure that the Network Design meets both Customer and Serviceability requirements.

Areas of Impact (Basic theoretical and/or practical knowledge/expertise required)

Layer 0/1 Ciena or other vendor product knowledge, and/or Layer 2-3 knowledge, and/or Scripting/DevOps skills (i.e., Python, JAVA, Ansible, etc.)

Experience

B.S. in Electrical Engineering, Optical Engineering, or a related field of discipline. Mandatory not more than 3 years of experience in Telecom or IT business. Ability to work directly with various cross-functional groups to resolve issues and establish best practices. Good Customer Service interaction skills. Excellent English language written and verbal communication skills. Expert knowledge of MS Office applications (Visio, Excel, PowerPoint, etc.). Ability to handle travel (approx. 25%). Ability to work at night on maintenance windows (25%). Ability to handle multiple projects simultaneously. Ability to review and analyze project information quickly and accurately. Ability to take a conceptual design and develop a process to make it a reality.

Join our team to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.