Reservation Manager

We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.

Responsibilities

• Lead and supervise the reservations team, providing training, support, and guidance to ensure consistent, high-quality service
• Develop and implement strategies to optimize occupancy rates and revenue generation
• Collaborate with other departments to create and manage reservation policies and procedures
• Analyze market trends and competitor activities to inform pricing and promotional strategies
• Manage and maintain the property's reservation system, ensuring accuracy and efficiency
• Handle complex reservation inquiries and resolve customer issues promptly and professionally
• Generate regular reports on occupancy, revenue, and other key performance indicators
• Work closely with the sales and marketing teams to support promotional activities and special events
• Ensure compliance with all relevant hospitality industry regulations and company policies
• Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
• Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
• Implement upselling techniques to maximize room revenue and enhance guest experiences
• Conduct regular performance reviews and provide feedback to reservation team members
• Stay updated on industry trends and technological advancements in reservation systems
• Coordinate with the housekeeping department to ensure accurate room inventory management

Qualifications

• Proven experience of 5+ years in a leadership role within hotel reservations or a similar hospitality setting
• Bachelor's degree in Hospitality Management, Tourism, or a related field; Master's degree preferred
• Strong proficiency in reservation management systems (e.g., Opera, Amadeus) and revenue management principles
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Outstanding communication and interpersonal skills, with the ability to lead and motivate a team
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong customer service orientation with a commitment to delivering exceptional guest experiences
• Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
• Fluency in English; additional language skills, especially Arabic, would be highly advantageous
• Knowledge of local hospitality industry trends and cultural norms in Saudi Arabia
• Positive attitude, attention to detail, and a strong drive for results
• Flexibility to work varying shifts, including weekends and holidays, as required
• Certified Revenue Management Executive (CRME) certification or willingness to obtain within the first year of employment
• Experience with customer relationship management (CRM) software and marketing automation tools
• Proven track record of implementing successful revenue optimization strategies
• Strong financial acumen with the ability to create and manage budgets
• Experience in cross-cultural communication and managing diverse teams
• Familiarity with digital marketing techniques and their application in the hospitality industry

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.