Area Manager I, Fulfilment Center

Amazon strives to consistently delight customers by efficiently delivering products all over the world. Our teams possess a wide range of skills and expertise, from business analysis and inventory management to engineering. With so many Fulfilment Centers (FC) and Delivery Stations worldwide, Amazon is growing at a pace that requires the very best talent to be brought in to our company to help us continue to make history.

Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you! We’re seeking an Area Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities, we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

The Change Area Manager leads, supports, coordinates and facilitates implementation of new and improved structures, processes and activities, and day to day standard work compliance. Working closely with FC & AMET ops, support, and program managers teams, you report directly to the Country Change Manager.

For this role you will need to be adaptable, challenge motivated and thrive on implementing high standard productivity and simplicity using Kaizen / PDCA methods. Curiosity and the confidence to take calculated risks quickly are core characteristics for Continuous Improvements Managers.

Key job responsibilities

The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. Understanding of Kaizen, PDCA and six sigma processes would be advantageous.

Responsibilities:

1. Manage the Fulfilment Centre improvement plan to focus on best customer experience at the lowest cost
2. Develop a culture of continuous improvement and lean thinking
3. Contribute to and facilitate Kaizen activities
4. Help drive the implementation of Lean Standard Work
5. Train and support all levels in Kaizen activities
6. Disseminate Lean Standard Work principles across teams
7. Support and manage the Fulfilment Centre implementation Agenda
8. Take ownership for the LSC (Leadership Steering Committee)
9. Coordinate and prioritize LSC process improvement activities and resources
10. Lead daily GEMBA / GOT activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
11. Standardize processes to Amazon and ECCF benchmark standards
12. Liaise between OPS, CI, and support teams across the FC for process excellence
13. Maintain strong relationships with AMET / ECCF Process Owners and FC Process Engineer

BASIC QUALIFICATIONS

1. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience
2. Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
3. You hold a degree in logistics, business administration, or in a related field, or you have an equivalent qualification
4. A strong team player, you thrive when working with others
5. You’re a natural at motivating others around you
6. You demonstrate problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes isn’t a problem for you
7. You’re a quick thinker, able to act decisively in a fast-paced environment
8. You’re willing and able to work to flexible schedules and shifts: you always commit the time required to get the job done.

PREFERRED QUALIFICATIONS

1. 1+ years of performance metrics, process improvement or lean techniques experience
2. Degree in Engineering, Operations, or Supply Chain is a plus.
3. Ability to thrive in an ambiguous environment.
4. Adapt at analytical work and the ability to motivate others in a deadline-driven environment
5. Basic understanding of Lean and Six Sigma.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.