Jobs in United States

Do you want to contribute to an outstanding customer representative service?
Are you Spanish native or fluent with strong communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Our client is a global leader in financial services, transforming businesses and empowering communities with products, services, and contributions.

As a customer advisor specialist, your daily responsibilities will include:

• Comply with company policies and procedures to meet legal, quality, and business requirements.
• Ensure the highest level of customer service by responding to all customer inquiries.
• Provide coverage for the “stock credit”, designed to facilitate the financing of the acquisition of new and/or used vehicles by clients.
• Facilitate the initiation and signing of lines of credit by collaborating with the appropriate parties.
• Guarantee compliance with regulations and financial conditions during the signing process.
• Maintain accurate records of all lines of credit and ensure compliance with documentation requirements.
• Manage financial provisions, ensuring timely and accurate disbursement of funds to concessionaires.
• Verify the integrity and accuracy of the documentation.
• Complete assigned daily tasks efficiently and on time.
• Work proactively and independently to meet objectives and goals.

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2).
• Advanced level of English (at least C1).
• Excellent listening and written/oral communication skills in the service languages.
• Motivated and enthusiastic personality.
• Capacity for self-organization, planning, and prioritization.
• Patience, empathy, and ability to manage stress.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and ability to adapt quickly to new technologies.
• Ability to follow guidelines and instructions.
• Ability to remain calm and lucid in critical situations.
• Ability to demonstrate confidence when imparting information or dealing with problematic interlocutors.
• Experience in measuring and improving customer satisfaction and loyalty across a wide range of functional areas and geographies.
• Familiarity with ticketing systems.
• Experience with policy work or aid resource project management.
• Previous experience in customer service, administrative operations, financial services, or credit management.
• Knowledge of Microsoft Office and advanced Excel (mainly required).
• Knowledge of accounting is valuable.
• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work from our Santos site).

• Relocation package.
• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging company-wide initiatives, including our EverBetter wellness program.
• Job stability.
• Life-long skills and experience.
• Excellent work culture.

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!