Cluster Rooms Division Manager

Super opportunity to lead the rooms operations at the cluster Novotel and Mercure Lisboa! We are looking for a new Cluster Rooms Division Manager!

What we expect from you:

• Reporting to the Director of Operations, you will lead all rooms operations for both Novotel and Mercure Lisboa hotels, overlooking a total of 353 rooms and more than 50 Heartists.
• Lead the daily operation of the Rooms Division department, including recruitment, training, operational setup, and team development.
• Strong leadership and “lead by example” attitude with the two main focus being guests and Heartists.
• Ensure the seamless setup and operation of all guest room services, public areas and departments such as Front Office, Reservations and Housekeeping.
• Maintain Novotel´s service standards, ensuring they are integrated into all guest touchpoints and performing regular self-audits.
• Cultivate a high-performance culture within the Rooms Division, motivating and guiding a team of passionate and service-driven professionals.
• Monitor hotel´s Reputation Performance Score, proactively addressing opportunities for improvement of guest satisfaction.
• Understand and monitor budget and financial performance of the Rooms Division, ensuring cost control and operational efficiency while maintaining the expected level of service.
• Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.
• Ensure adherence to all health, safety, and environmental standards, as well as local regulations.
• Drive innovation within the Rooms Division department.

Who are you:

• Strong rooms division background is essential.
• Experience working in a truly global work environment.
• Strong understanding of the operational and logistical aspects involved.
• Strong customer orientation, emotional intelligence, and credibility, with a sense of commitment and accountability.
• Exceptional stakeholder management skills.
• Leadership skills that inspire and unify teams around common goals, striving for excellence in both quality and financial outcomes.
• Financial management experience with the ability to control budgets and achieve cost efficiencies.
• Passionate about delivering a high level experience to guests.
• Fluency in Portuguese and English.
• Creative thinking and the ability to embrace innovation while maintaining operational excellence.
• Familiarity with hospitality management software (e.g., FOLS, OPERA) is crucial.

Additional Information:

• Competitive base salary + IHT
• Permanent contract with 3 or 6 months of experience (depending on the profile)
• Health insurance at the end of probation period
• Appropriate training according to Accor Academie and constant monitoring
• Possibility of career progression
• Personal and professional development
• Possibility of parking inside the hotel
• ALL Heartist benefits with employee card and access to all hotels with discounts and various products from group partners.