Spanish Consumer Finance Representative - Lisbon, Portugal

Do you want to contribute to an outstanding customer representative service?
Are you Spanish native or fluent with strong communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Our client is a global leader in financial services, transforming businesses and empowering communities with products, services, and contributions.

As a customer advisor specialist, your daily responsibilities will include:

• Comply with company policies and procedures to meet legal, quality, and business requirements.
• Ensure the highest level of customer service by responding to all customer inquiries.
• Provide coverage for the “stock credit”, designed to facilitate the financing of the acquisition of new and/or used vehicles by clients.
• Facilitate the initiation and signing of lines of credit by collaborating with the appropriate parties.
• Guarantee compliance with regulations and financial conditions during the signing process.
• Maintain accurate records of all lines of credit and ensure compliance with documentation requirements.
• Manage financial provisions, ensuring timely and accurate disbursement of funds to concessionaires.
• Verify the integrity and accuracy of the documentation.
• Complete assigned daily tasks efficiently and on time.
• Work proactively and independently to meet objectives and goals.

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2).
• Advanced level of English (at least C1).
• Excellent listening and written/oral communication skills in the service languages.
• Motivated and enthusiastic personality.
• Capacity for self-organization, planning, and prioritization.
• Patience, empathy, and ability to manage stress.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and ability to adapt quickly to new technologies.
• Ability to follow guidelines and instructions.
• Ability to remain calm and lucid in critical situations.
• Ability to demonstrate confidence when imparting information or dealing with problematic interlocutors.
• Experience in measuring and improving customer satisfaction and loyalty across a wide range of functional areas and geographies.
• Familiarity with ticketing systems.
• Experience with policy work or aid resource project management.
• Previous experience in customer service, administrative operations, financial services, or credit management.
• Knowledge of Microsoft Office and advanced Excel (mainly required).
• Knowledge of accounting is valuable.
• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work from our Santos site).

• Relocation package.
• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging company-wide initiatives, including our EverBetter wellness program.
• Job stability.
• Life-long skills and experience.
• Excellent work culture.

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!