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Descripción de la vacante
A leading customer support firm located in Penang, Malaysia is seeking a dedicated customer service representative to assist clients virtually. The ideal candidate will have a high school diploma, proven experience in customer service, and strong communication skills. A competitive salary package of up to MYR 4,500 is offered, inclusive of a language allowance and health benefits. The role requires availability for US shifts and knowledge of both Chinese and English to provide effective support.
Servicios
Competitive salary
Language allowance
Health benefits
Formación
Further education in business, hospitality, or communication is a plus.
Experience in online customer service is preferred.
Responsabilidades
Greet and assist customers virtually via chat, email, or video calls.
Respond promptly to inquiries on online platforms.
Manage online booking systems and schedule appointments.
Provide accurate information about services and products.
Handle complaints or elevate issues to the appropriate department.
Maintain professional communication standards.
Keep digital records of customer interactions.
Coordinate with internal teams to ensure customer satisfaction.
Monitor and update customer databases.
Support administrative tasks such as data entry.
Conocimientos
High school diploma or equivalent
Proven experience in customer service
Strong verbal and written communication skills
Comfortable with technology
Ability to multitask
Professional, patient, and customer-focused attitude
Experience working as hotel staff
Educación
High school diploma or equivalent
Descripción del empleo
Qualifications & Skills
High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
Proven experience in customer service, front desk, or administrative support (online preferred).
Strong verbal and written communication skills.
Comfortable with technology, online booking systems, and customer support tools.
Ability to multitask and stay organized in a fast‑paced virtual environment.
Professional, patient, and customer‑focused attitude.
Experience working as hotel staff is an advantage.
Key Responsibilities
Greet and assist customers virtually via chat, email, or video calls.
Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
Manage online booking systems, schedule appointments, and confirm reservations.
Provide accurate information about services, products, or company policies.
Handle complaints or elevate issues to the appropriate department.
Maintain professional communication standards in all interactions.
Keep digital records of customer interactions, inquiries, and transactions.
Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
Monitor and update customer databases when needed.
Support administrative tasks such as data entry, reporting, and document management.
Benefits
Location: Penang, Malaysia
Job Type: Full‑time
Language Requirement: Chinese + Good English
Industry: Customer Support / Hospitality
Shift: Follow US shift (including weekends/public holidays if required)
Compensation: Competitive salary + language allowance + health benefits
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.