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About the Role

At Uber Eats, we're building the future of food delivery-one restaurant at a time. As an Account Manager (SMB), you'll be the key point of contact for our small-to-medium restaurant partners, helping them grow and thrive on our platform.

This is a high-impact, client-facing role that blends relationship management, strategic consulting, and sales execution. You'll own a book of business and work cross-functionally to drive results, ensure operational excellence, and maximize value for our merchant partners.

If you're passionate about building strong partnerships, consulting with business owners, and using data to unlock growth-you'll love what we're building here.

What You'll Do

• Manage a portfolio of restaurant partners, helping them succeed and grow on the Uber Eats platform
• Build strong, ongoing relationships through regular communication-via email, phone, and in-person visits
• Upsell marketing products (like ads and promotions) to drive visibility, orders, and business impact
• Identify growth opportunities, optimize merchant operations, and collaborate on strategic goals
• Track KPIs and performance metrics, turning insights into action plans
• Partner with Sales and Ops teams to support merchant needs and resolve issues
• Share feedback and learnings to help shape scalable best practices and processes
• Onboard and train merchants on platform tools, new features, and promotions
• Be a proud ambassador of Uber Eats' brand, product, and mission

• 3+ years of experience in account management, sales, operations, or a similar client-facing role
• Comfort working with data and tools like Excel, Google Sheets, Tableau, or Python
• Excellent communication, problem-solving, and organizational skills
• A collaborative mindset and bias for action in fast-paced environments

• Proven success in upselling marketing or promotional products
• Ability to communicate data-driven insights through visuals and clear storytelling
• Experience working in e-commerce, tech, or marketplace environments
• Confidence in cold outreach and pipeline generation strategies
• Detail-oriented and passionate about delivering top-tier customer experiences

At Uber, we believe that growth is a team sport-and our Account Managers are at the center of it all. If you're ready to take ownership, build relationships that matter, and make an impact on one of the most dynamic teams in LATAM, we'd love to hear from you.

Apply now and let's grow together.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.