Safeguarding jobs in France

Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Birmingham Helpline office.

At the NSPCC, our vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This is our belief. It drives us. And it's why our Services team never stop sharing our learning, information, advice and support with everyone who needs it.

It's a unique and ambitious mission - join us as a Helpline Advisor and create work that means the world.

We are a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.

As a Helpline Advisor you will be the first point of contact for adults wishing to report child protection concerns. With empathy and sensitivity, you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns being shared.

This is your opportunity to build on your front-line enquiry and safeguarding assessment skills within a unique and highly influential national service. It is also a chance to work for an organisation whose core value is putting children first and for you to make a positive impact on thousands of families across the UK.

The Helpline operates a hybrid-working model, with an option that one in three weeks is worked from home; these will be a mix of day and evening shifts. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.

The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-9pm on weekdays and 9am-6pm on weekends. This also includes working weekends and bank holidays.

Our people are at the heart of everything we do, they are the reason we can keep working to protect children and prevent abuse. So, to ensure our employees feel happy, supported, and valued, we offer a range of fantastic benefits. Below are just a few:

• Your salary is reviewed every year to ensure it's at least comparable with the UK's top 5 charities.
• You are entitled to 29 days annual leave, plus bank holidays (if you work full-time). After 5 years this increases to 32 days!
• We match your pension contributions up to 7%.
• You have access to our online discount portal with over 3,000 discounts & offers.
• You have access to our Wellness Hub which provides tools to support your wellbeing (Employee Assistance Programme, emotional resilience training, mindfulness resources and more!).

You will:

• Be someone with excellent interpersonal, written and oral communication skills with previous Customer Service experience.
• Have a strong attention to detail and great enquiry and questioning abilities, which have been acquired from previous experience in working in a high demand customer service environment.
• Have good IT skills.
• Meet demanding targets, where self-discipline and the ability to work quickly are essential, to allow us to effectively deliver a child focused service that positively impacts on the lives of children and families.