Account Director -Manufacturing -Industrial

White Glove; Watford; On-site; GBP 4,000,000 - 6,000,000; Full time

Job summary

An established industry player is seeking an Account Director to lead the delivery of hard and soft services while ensuring compliance with all contractual obligations. This role involves developing effective client relationships, enhancing service delivery, and managing a team to achieve performance objectives. The ideal candidate will possess strong commercial acumen, experience in performance-related contracts, and a proactive approach to business growth. Join a dynamic team where your leadership can drive continuous improvement and success in a thriving environment.

Qualifications

• Degree level qualification preferred with significant senior-level experience.
• Strong commercial acumen and team management skills are essential.

Responsibilities

• Oversee all contractual obligations and enhance customer service.
• Develop business growth strategies and manage account performance objectives.

Skills

Commercial and financial acumen

Team management

Presentation skills

Knowledge of Business Assurance systems

PC literacy (MS Office)

Performance-related contracts

Soft services awareness

Production environment experience

Education

Degree level qualification

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Business Area/Function: BES – Manufacturing and Industrial

SHEQ Statement:

Position: Account Director

Qualifications or Required Experience:

1. Ideally qualified to degree level
2. Significant experience operating at a senior level delivering contract services
3. Excellent commercial and financial acumen
4. Experience of performance-related contracts and management systems
5. PC literate and knowledge of the MS suite i.e. Word, Excel, PowerPoint etc.
6. Good knowledge and experience of Business Assurance systems
7. Good presentation, influencing, and motivation skills, with experience of managing a team
8. Awareness of soft services
9. Experience of working in a production environment

General Overview:

The Account Director will be responsible for all contractual obligations, establish effective client relations, continuously improve customer service, and develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe, with some staff based in Aylesbury. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.

The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilizing functional support and other operational teams where appropriate.

Delivery Responsibilities:

1. Work with the Sector Director to develop specific objectives in line with the business plan
2. Develop specific objectives and business plans in line with contract growth plan
3. Develop plans to improve direct delivery of services
4. Assist in creating an expanded bespoke self-delivery model of FM Services
5. Assist in developing Project Services
6. Assist in developing Energy Services
7. Deliver and communicate account-specific performance objectives and contribute to company objectives by meeting own performance objectives

Operational Responsibilities:

1. Ensure compliance with all statutory and company procedures across all functions, Safety, Health, Environmental and Quality (SHEQ)
2. Monitor, review and demonstrate a process of continuous improvements to H&S and Environmental practices
3. Monitor, review and demonstrate a process of continuous improvements across all service lines, driving efficiencies and best-in-class services
4. Ensure staff are trained and equipped to directly deliver a greater range of services
5. Provide accurate and punctual monthly reports
6. Monitor and coordinate resources effectively to achieve the agreed performance KPIs & SLAs
7. Awareness of the potential risks and opportunities arising within the account
8. Lead the account management team
9. Liaise with the customer at all levels
10. Conduct building audits and develop improvement plans as necessary
11. Develop Business Continuity Plan in conjunction with the customer
12. Develop and review risk register

Customer Relationship Responsibilities:

1. Develop and maintain key stakeholder relationships
2. Develop and maintain key customer relationships
3. Agree, monitor and control SLAs and performance measures for designated service lines
4. Understand and meet customer requirements, utilizing feedback to enhance service delivery
5. Monitor the performance of subcontractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels