Customer Service Advisor

TN United Kingdom; Elland; Hybrid; GBP 22,000 - 30,000

Job description

Customer Fulfilment Advisor
Location: Elland or Mells, Frome
40 hrs (M-F)
Flexible working 3 days in the office 2 days at home

Marshalls is a market leader in the manufacturing and supply of superior natural stone and innovative concrete hard landscaping products, supplying the construction, home improvement and landscape markets. Our Marshalls mission is ‘Creating Better Spaces’; we’ve held a Superbrand status since 2010, and we’re a successful FTSE 250. Every step we take, every product we make, is geared towards making the world around us a better place to live.

Marshalls Water Management takes pride in crafting cutting-edge drainage solutions and versatile civil engineering products. A well-known companion in building a resilient, watertight foundation. Proudly a part of Marshalls plc, the UK’s leading supplier of hard landscaping, building, and roofing products. Join us as we build the future together! Join us as we embark on a journey of innovation and excellence, where your contributions will play a vital role in building a sustainable tomorrow.

We have an unrivalled offering of products, a respected brand, and a successful sales team! It’s within this vibrant, busy Customer Service Team at Marshalls, that we’re recruiting for a Customer Fulfilment Advisor.

So, what's the mission?
In this role, you'll be the key link between our customers, sales teams, and logistics, ensuring seamless order processing and delivery. Your attention to detail and problem-solving skills will help keep everything running smoothly while driving continuous improvement.

• Order Management: Accurately input and manage orders, ensuring delivery timescales are met and any amendments are handled efficiently.
• Delivery Coordination: Work closely with Customer Fulfilment and Logistics teams to confirm and adjust load building for on-time, in-full (OTIF) delivery.
• Issue Resolution: Escalate on-site issues with customers or hauliers, minimising order disputes and ensuring smooth offloading at destinations.
• Cost Monitoring: Flag any additional costs related to order amendments to the internal sales team.
• Process Improvement: Identify and suggest enhancements to streamline order processing and delivery operations.
• Customer Support: Be the go-to person for delivery notifications, keeping all stakeholders informed and satisfied.
• Team Collaboration: Provide support and cover for colleagues as needed, ensuring top-notch service and efficiency.

What are the mission-critical skills?

• Experience within a similar Sales Operations / Customer Service role
• Eye for detail or critical thinking
• Excellent communication skills both verbal and written
• Proficient in the use of MS Office
• Ability to multi-task, prioritising workload and focusing on key customer requirements
• First-rate interpersonal skills, understanding internal and external customers’ needs to develop working relationships

Desirable: ERP use such as SAP, AX or Salesforce, b2b customer service

What’s in it for you?
This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration!

Benefits

• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Health care cash plan – support with Dental, Optical, Prescription costs and many more!
• Enhanced Maternity, Paternity, and Adoption pay and leave
• Cycle to work scheme
• Employee discount on Marshalls and Marley products
• Life assurance

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.

Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: www.Marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

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