Customer Service Advisor

Adecco; Colchester; On-site; GBP 20,000 - 30,000

Job description

Join Our Team as a Customer Service Advisor!

Summary

Are you passionate about customer service and looking to make a difference? Our client is seeking a dedicated Customer Service Advisor to join their friendly team in a dynamic office environment. This is a permanent, full-time position with the opportunity to manage your own client base in the thriving lifestyle and wellbeing sector. If you enjoy variety in your work and are ready to tackle new challenges, we want to hear from you!

Full Details

1. Number of People Required: 1
2. Contract Type: Permanent
3. Driving Required: Yes
4. Working Pattern: Full Time

Your Role

As a Customer Service Advisor, you will:

1. Manage your own client base, providing exceptional service to customers from the retail and subscription D2C sectors.
2. Communicate effectively via email, phone, Slack, and face-to-face to address client needs.
3. Process orders, liaising with internal teams like our warehouse and eCommerce to ensure timely delivery.
4. Collaborate with our invoicing and reporting clerk to provide essential information for client billing each month.
5. Work with prestigious retailers such as Argos, Selfridges, Tesco, Harrods, and Smyths Toy Store, ensuring compliance with their standards.
6. Support team members by covering accounts during absences, fostering a strong team spirit.

What We Offer

1. Free Parking
2. Reset Day - a day for you to recharge!
3. Stakeholder Pension - secure your future.
4. Company Events - fun and engaging team activities!
5. Progression Opportunities - grow with us and advance your career.

Why Join Us?

1. Experience a variety of tasks daily - no two days are the same!
2. Build your knowledge within the logistics sector while expanding your client base.
3. Join a supportive team that values collaboration, especially during peak periods.

Requirements

1. Excellent communication skills and a passion for customer service.
2. Ability to manage multiple tasks and prioritise effectively.
3. A proactive attitude and a willingness to learn.
4. Previous experience in customer service is a plus, but not essential!

Ready to Make an Impact?

If you are enthusiastic about delivering top-notch service and thrive in a fast-paced environment, we invite you to apply! Join our client's team and be part of a company that values your contributions and supports your career growth.

How to Apply

Send your resume and a brief cover letter explaining why you would be a great fit for this role. We can't wait to meet you! Apply today and take the next step in your career with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.