Claims Service Representative

Global Technical Talent; Greater London; Hybrid; GBP 60,000 - 80,000

Job description

Claims Service Representative

• Duration: 4+ months Contract to Hire
• Pay range: $20 - $25/hr
• Hybrid: Monday - Friday: 7:30 am - 8:00 pm ET, Rotational shift on Saturdays: 8:30 am-5:00 pm

Job Description:

• Our client is seeking Claims Service Representatives to join their Claims Customer Service Center on a temp-to-perm basis, at their office in Howell, MI.
• As a Claims Service Representative, you will play a vital role in our client's success by helping our customers when they are in need.
• You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home, or business.
• In that critical moment, you represent our client in your ability to respond with empathy so our customers can get back on the road, back in their homes, and/or back in business as easily as possible.
• Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using the provided scripts to assist you in serving our customers.

Job Responsibilities:

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds, and other parties.
• Respond to calls on established claims in a polite, professional, and empathetic manner and determine the appropriate course of action.
• Perform rental reservations, appraisal assignments, Express Claim shops, Towing, and water mitigation activities.
• Utilize established scripts, transcribe personal or commercial loss damage, or injury information into the company's network generating an electronic claim file.
• Applies basic communication skills to interpret caller's inquiries and offers available options.
• Utilizes established workflows to initiate claim activities as required.
• Recognizes coverages, claim processing requirements, and related claims systems.
• Learns to identify claims and take appropriate actions.
• Contact vendors to establish language services for language interpretation and translation.

Skills and Experience:

• Associate's degree or working towards your associate's degree is strongly preferred.
• Typically 1 -3 years of experience in the service, financial, or hospitality industry preferred.
• Six months to one year of call center and/or office experience required.
• Troubleshooting experience desired.
• Self-starter.
• Has an energetic, positive, and professional attitude.
• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, Sharepoint, Teams); Independent use of provided resources.
• Excellent written and verbal communication skills.
• Seeks to collaborate and promotes inclusion and respect.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Understands the importance of teamwork and developing and maintaining cooperative relationships.
• Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively.
• Disciplined to follow scripts, while showing initiative to seek additional information as needed.
• Demonstrates attention to detail.
• Agile and adapts to new, different, or changing situations, requirements, or priorities.
• Shares knowledge, skills, and expertise with others; collaborates with others.
• Ability to meet and/or exceed established goals within set training timeline.

Physical Demands & Work Environment:

• Ability to use a personal computer, call center phone, and other standard office equipment.
• Ability to sit and/or stand for extended periods (75%-90%).
• Able to perform in a dynamic/fast-paced work environment.

What's in it For You?

• Career Development: Average 3-4 month temp-to-hire employment; robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship.
• Pay advancement upon temp-to-hire conversion.
• Flexible Schedule: Monday - Friday 7:30 am ET – 8:00 pm ET and sharing in the responsibility of Saturday rotation from 8:30-5:00 pm.

#24-11541