Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; London; Remote; GBP 60,000 - 80,000

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and lucrative employee referral bonus opportunities
3. Comprehensive benefits package including medical, dental, and vision insurance, registered retirement savings plan, and paid time off
4. Opportunities for career advancement with 80% of managers promoted from within
5. Supportive and inclusive work culture with a focus on personal and professional growth
6. Celebrations and events that promote diversity, equity, and community engagement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must be fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies and adapt to fast-paced environments
3. Experience with performance-based customer service metrics