National Service Representative

Kaytus is a pioneering international company with a significant presence across Europe, including operations in Germany, the United Kingdom, France, Finland, and others. We specialize in delivering state-of-the-art server and related solutions to our global clientele. Committed to driving sustainable enterprise development through intelligent digital transformation, Kaytus leads with innovation and industry-defining actions. Our extensive operations across Europe enable us to meet local client needs effectively, showcasing our technological expertise and capacity for innovation in a highly competitive market.

Job Responsibilities:

1. Responsible for the implementation, delivery, acceptance training, and post-sales issue resolution of projects such as servers;
2. Responsible for the dock and management of customer service requirements in the local region;
3. Responsible for customer satisfaction and service quality management in the local region;
4. Evaluate the current status of the service system in the local region, and develop plans and improvement solutions;
5. Collaborate with sales to solve problems, and plan and implement key service projects.

Job Requirements:

1. Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such as servers and storage;
2. Possess self-motivation and strong stress resistance;
3. Native-level proficiency in listening, speaking, reading, and writing in the local language, with no barriers in Chinese or English.

Working Time: Full-time

Location: London, UK (remote)

Language Requirements: English & Chinese business fluency

Seniority level

Mid-Senior level

Employment type

Full-time

Industries: IT Services and IT Consulting